Customer Service Jobs in UAE

<p>We are looking for an experienced Customer Service Supervisor to lead the customer service team, ensure excellent customer support, and maintain high service standards.</p> <p>Key Responsibilities</p> <p>Supervise and motivate the customer service team<br /> Assign daily tasks and monitor team performance<br /> Handle escalated customer complaints and resolve issues professionally<br /> Monitor calls, emails, WhatsApp and other customer inquiries<br /> Ensure customers receive timely and accurate responses<br /> Track team KPIs, response times and customer satisfaction<br /> Train and coach new and existing team members<br /> Prepare daily, weekly and monthly performance reports<br /> Coordinate with sales, operations and other departments<br /> Maintain accurate customer records and service documentation<br /> Identify service issues and recommend improvements<br /> Ensure company policies and customer service procedures are followed<br /> Note: Candidates can send your CV on farzacon@gmail.com</p>

<p>We are looking for an experienced Customer Service Supervisor to lead the customer service team, ensure excellent customer support, and maintain high service standards.</p> <p>Key Responsibilities</p> <p>Supervise and motivate the customer service team<br /> Assign daily tasks and monitor team performance<br /> Handle escalated customer complaints and resolve issues professionally<br /> Monitor calls, emails, WhatsApp and other customer inquiries<br /> Ensure customers receive timely and accurate responses<br /> Track team KPIs, response times and customer satisfaction<br /> Train and coach new and existing team members<br /> Prepare daily, weekly and monthly performance reports<br /> Coordinate with sales, operations and other departments<br /> Maintain accurate customer records and service documentation<br /> Identify service issues and recommend improvements<br /> Ensure company policies and customer service procedures are followed<br /> Note: Candidates can send your CV on farzacon@gmail.com</p>

<p>A reputable company is seeking a friendly and customer-focused Customer Service Representative to provide professional assistance and ensure a positive customer experience.</p> <p>Key Responsibilities<br /> Respond to customer inquiries through phone, email, chat, and other communication channels.<br /> Understand customer needs and provide accurate information about products or services.<br /> Handle customer requests, complaints, and service concerns professionally.<br /> Maintain accurate records of customer interactions and requests.<br /> Coordinate with relevant departments to resolve customer issues.<br /> Follow up with customers to ensure their concerns are properly addressed.<br /> Provide clear information regarding procedures, services, and company policies.<br /> Build positive relationships with customers through professional communication.<br /> Applicants may send cv via email addresstanisgloballlc@gmail.com</p>

<p>A reputable company is seeking a friendly and customer-focused Customer Service Representative to provide professional assistance and ensure a positive customer experience.</p> <p>Key Responsibilities<br /> Respond to customer inquiries through phone, email, chat, and other communication channels.<br /> Understand customer needs and provide accurate information about products or services.<br /> Handle customer requests, complaints, and service concerns professionally.<br /> Maintain accurate records of customer interactions and requests.<br /> Coordinate with relevant departments to resolve customer issues.<br /> Follow up with customers to ensure their concerns are properly addressed.<br /> Provide clear information regarding procedures, services, and company policies.<br /> Build positive relationships with customers through professional communication.<br /> Applicants may send cv via email addresstanisgloballlc@gmail.com</p>

Job Purpose<br><br>The Emirates Group is a highly profitable business comprising of Emirates Airline, the largest international airline in the world and dnata, one of the world's biggest air services providers. With our headquarters located in the cosmopolitan emirate of Dubai, working with us puts you at the forefront of technological advances in the aviation industry while offering you a dynamic lifestyle.<br><br>If you're seeking a position that will allow you to thrive professionally and develop your career in aviation industry, look no further. There are openings for individuals who are passionate about traveling and enjoy collaborating with customers and colleagues across the world.<br><br>We are looking for exceptional individuals who can be a part of our Customer Service team. If successful, you will join an extensive training program which include systems training and customer service skills and then be allocated to an area across the group: Emirates Airport Services, dnata, Marhaba services and Contact Centre.<br><br>During The Hiring Process, You Can Expect<br><br>Step 1 – Apply<br><br>Submit your application and we’ll then send you an email to confirm that we’ve received your application.<br><br>Step 2 – Review<br><br>Our Recruitment Team will review your application.<br><br>Step 3 – Video Interview and Assessment<br><br>If you’re shortlisted for the role, we’ll send you a link to our on-demand, interactive and gamified video interview assessment via Hire Vue. This is most critical part of the process and required if you want to progress to the next stage.<br><br>Step 4 – Offer<br><br>If successful, we’ll send you an offer of employment which will include the benefits package for your role.<br><br>We have outlined below the specific job details for each of our roles:<br><br>I. Customer-facing Roles<br><br>Airport / Customer Service Agent (Emirates and Dnata)<br><br>As an Airport / Customer Services Agent, you will be one of the first welcoming faces our customers meet at Dubai International Airport, a leading global aviation hub. Every day brings the opportunity to guide travellers from around the globe through check-in, boarding, arrivals, and baggage services with confidence, care, and professionalism.<br><br>From assisting lounge customers to supporting families, unaccompanied minors, connecting passengers, and those needing extra assistance, you will play a key role in ensuring every journey feels seamless and stress-free.<br><br>In this role, you will gain strong operational expertise, develop your people and problem-solving skills, and build a career in a dynamic, fast-paced, and highly international environment.<br><br>Strong performance in this role can also unlock opportunities for career progression and internal moves across airport operations, customer services, and wider business areas.<br><br>Marhaba Service Agent<br><br>As a Marhaba Services Agent, you will deliver a personalized airport experience to our guests, supporting them across key touchpoints including check-in, immigration, boarding and baggage services. You will provide dedicated assistance to VIP customers, families, unaccompanied minors and passengers requiring additional support. This role allows you to build strong customer engagement and service excellence skills, while offering career growth across Marhaba’s services, airport operations, and customer experience functions.<br><br>II. Contact Centre Role<br><br>Customer Sales and Service Consultant<br><br>As a Contact Centre Customer Sales and Service Consultant, you will be the trusted voice of Emirates, delivering exceptional support and care throughout every stage of our customers’ journey. Your role is pivotal in creating seamless, reassuring experiences, whether you are helping customers plan their travel or resolving real-time queries with confidence and empathy. In this dynamic position, you will engage with customers across multiple communication channels, ensuring that every interaction reflects clarity, consistency, and up-to-date knowledge of our products and services. Your ability to actively listen, think critically, and communicate effectively will make customers feel valued and supported at all times.<br><br>Joining the Contact Centre fast-paced, multicultural environment means you will not only sharpen your communication, problem-solving, and sales expertise but also unlock clear pathways for career growth, both within the Contact Centre and across the wider Emirates Group.<br><br>Qualification<br><br>To be considered for Customer Service roles, you must meet the following requirements:<br><br>Fluency in both spoken and written English Fluency in any other language is a plus A levels/High School certificate Excellent interpersonal and customer service skills Willing to work in a shift environment PC based skills to operate Windows package (Microsoft Word/Excel/E-mail) Willing to wear uniform (Front-line customer facing roles) <br><br>In addition to the above, the job specific requirements for the Contact Centre role are:<br><br>Proficiency in English and at least one of the following languages is a must-have requirement for this position: Arabic, French, Czech, German, Italian, Japanese, Cantonese, Mandarin, Russian, Spanish, Polish, Portuguese. Customer and sales focus on providing excellent service and closing any sales opportunity. The ability to type accurately and quickly while maintaining excellent written communication is an essential requirement for the messaging-based role.<br><br>Experience the excitement of being on the front-line customer-facing roles with dnata, Marhaba and Emirates Airport Services Agents, or work behind the scenes as a Customer Sales and Service Consultant at the Contact Centre . You'll have the chance to work with a diverse team of professionals, interact with people from all over the world, and make a positive impact on the lives of travellers every day. Both full-time and part-time opportunities are available, providing flexibility to fit your lifestyle and career goals. Whether it be Emirates Airline or dnata, our goal is to ensure that our customers experience service is consistent with the Emirates Group high standards.<br><br>Salary & benefits<br><br>Join us in Dubai and enjoy attractive salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world.<br><br>Find out what it’s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website emiratesgroupcareers.com

<p>A well-established company is hiring an experienced and customer-focused Customer Service Supervisor to lead the customer service team, monitor daily operations, handle escalated concerns, and ensure customers receive timely and effective support.</p> <p>Responsibilities<br /> Supervise and coordinate daily activities of the customer service team.<br /> Assign tasks and monitor staff attendance, productivity, and performance.<br /> Set team targets and monitor key performance indicators.<br /> Handle escalated customer complaints and resolve issues promptly.<br /> Monitor customer interactions to maintain service quality.<br /> Provide coaching, guidance, and feedback to team members.<br /> Conduct team briefings and support staff training.<br /> Prepare daily, weekly, and monthly performance reports.<br /> Coordinate with sales, operations, and other departments to resolve customer issues.<br /> Monitor response times, resolution rates, and customer satisfaction.<br /> Identify recurring customer issues and recommend process improvements.<br /> Ensure staff follow company policies, procedures, and service standards.<br /> Maintain accurate customer records and service documentation.<br /> Motivate team members and maintain a positive working environment.<br /> Assist management with customer service improvement initiatives.<br /> Requirements<br /> Previous experience in customer service, call center, telesales, or a similar role.<br /> Experience in a supervisory or team-leader position is preferred.<br /> Strong leadership and team-management skills.<br /> Excellent communication and interpersonal abilities.<br /> Good problem-solving and conflict-resolution skills.<br /> Strong customer-service orientation.<br /> Basic to good knowledge of CRM and customer service systems.<br /> Good computer and MS Office skills.<br /> Ability to work under pressure and meet team targets.<br /> UAE experience is an advantage.<br /> Ability to work flexible shifts when required.</p> <p>&#x1f4e9; Interested candidates can send their updated CV to info.jamal.feasibility.studies@gmail.com</p>

<p>We are looking for a friendly, professional, and customer-focused Customer Service Executive to join our team. The ideal candidate will be responsible for handling customer inquiries, providing excellent service, resolving issues, and maintaining strong customer relationships.<br /> Freshers are welcome to apply!</p> <p>Key Responsibilities<br /> &#8211; Handle customer inquiries through phone, WhatsApp, email, and other communication channels.<br /> &#8211; Provide accurate information about company products and services.<br /> &#8211; Respond to customer complaints and resolve issues professionally.<br /> &#8211; Follow up with customers to ensure complete satisfaction.<br /> &#8211; Maintain records of customer interactions and requests.<br /> &#8211; Coordinate with internal departments to resolve customer concerns.<br /> &#8211; Build and maintain positive relationships with customers.<br /> &#8211; Collect customer feedback and report issues to management.<br /> &#8211; Meet customer service and performance targets.<br /> &#8211; Assist with general administrative and customer service tasks.</p> <p>Requirements<br /> &#8211; Bachelor&#8217;s degree or relevant qualification.<br /> &#8211; Freshers are welcome to apply.<br /> &#8211; Previous customer service experience is an advantage but not mandatory.<br /> &#8211; Excellent communication and interpersonal skills.<br /> &#8211; Good English communication skills.<br /> &#8211; Professional, friendly, and positive attitude.<br /> &#8211; Strong problem-solving skills.<br /> &#8211; Basic computer and Microsoft Office knowledge.<br /> &#8211; Ability to work under pressure and manage multiple tasks.<br /> &#8211; UAE experience is an advantage.</p> <p>What We Offer<br /> &#8211; Competitive salary.<br /> -Training and development opportunities.<br /> &#8211; Friendly working environment.<br /> &#8211; Career growth opportunities.<br /> &#8211; Performance-based incentives.</p> <p>How to Apply<br /> Interested candidates can send their CV or contact us directly:</p> <p>WhatsApp/Call: +971 52 223 5315</p>

<ul><li>Act as the primary point of contact for customers, addressing inquiries with a personalized touch to ensure a positive experience.</li><li>Utilize CRM software to track customer interactions and provide timely follow-ups, ensuring customers feel valued and heard.</li><li>Resolve complex issues by collaborating with cross-functional teams, demonstrating problem-solving skills and a proactive approach.</li><li>Maintain in-depth product knowledge to offer tailored solutions, enhancing customer satisfaction and loyalty.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Minimum of a high school diploma, with preference for candidates holding an associate's or bachelor's degree in a relevant field.</p></li><li><p>1-3 years of customer service experience in logistics,</p></li><li><p>Certification in customer service excellence or a related field is a plus, showcasing commitment to professional development.</p><br></li></ul>

<ul><li>Utilize CRM software to track customer interactions and provide timely follow-ups, ensuring customers feel valued and heard.</li><li>Resolve complex issues by collaborating with cross-functional teams, demonstrating problem-solving skills and a proactive approach.</li><li>Handle feedback and complaints with empathy, using insights to improve service delivery and enhance customer retention.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Fluency in English is mandatory; proficiency in Arabic is a Must.</p></li><li><p>Experience in industries such as telecommunications, finance, or healthcare can provide a competitive edge.</p></li><li><p>Certification in customer service excellence or a related field is a plus, showcasing commitment to professional development.</p></li><li><p>1-3 years of customer service experience, preferably in a fast-paced environment such as retail or e-commerce.</p></li></ul>

<h2>Customer Support Specialist – WhatsApp</h2><h2>Job Description</h2><h3>About Bubbl</h3><p>Bubbl provides subscription car washing and interior cleaning services inside residential and commercial buildings in Dubai. Our teams work in the parking floors, so customers never have to leave their building.</p><p>Everything we do is built around being reliable, tidy, and easy to deal with — and our WhatsApp line is where most customers experience that.</p><h3>The Role</h3><p>You will be the voice of Bubbl on WhatsApp. This is <strong>not a call centre job</strong> — there are no phone calls.</p><p>You will manage our WhatsApp inbox throughout the day, coordinating between customers and our on-site cleaning teams, keeping records, and passing the right things to the right people.</p><p>The message volume is light to moderate. What matters most is that you are present, responsive, and accurate during your working hours.</p><h3>Schedule</h3><ul><li>6 days per week, with Saturday off</li><li>09:30–17:00 and 20:00–22:30 UAE time (GST, UTC+4), with a break in between</li><li>Must be able to work these hours consistently from your own time zone</li></ul><h3>Workload – What a Typical Day Looks Like</h3><p>This is an availability role rather than a high-volume one. The numbers below are indicative and vary from day to day.</p><ul><li><strong>09:30–11:00:</strong> Up to 3 customers per hour<br>Busiest window — interior clean alerts plus general customer requests.</li><li><strong>11:00–14:00:</strong> Around 2 customers per hour<br>Ongoing interior communications and incoming requests.</li><li><strong>14:00–17:00:</strong> Around 1 customer per hour<br>Interior communications, follow-ups, and logging.</li><li><strong>20:00–22:30:</strong> Up to 6 interiors<br>Evening shift — interior clean communications only.</li></ul><p>In practice, this is roughly 15–20 customer conversations across the day, with each one being short. Quiet stretches are normal.</p><p>What matters is that when a message arrives, it is answered quickly and professionally.</p><h3>Key Responsibilities</h3><ul><li>Message customers when the team arrives at their vehicle for an interior clean and ask them to unlock it.</li><li>Confirm when the clean is complete and ask the customer to lock the vehicle.</li><li>Inform the operations team if access cannot be arranged or the customer is unresponsive.</li><li>Maintain a polite and professional tone throughout every interaction.</li><li>Share promotional offers with the respective customers when necessary.</li><li>Receive customer requests, questions, and feedback through WhatsApp and respond clearly and professionally.</li><li>Log every request accurately for management review at the end of the day.</li><li>Dispatch specific operational requests to the on-site team via WhatsApp, including rescheduling, missed spots, and additional service requests.</li><li>Escalate defined situations to management immediately.</li><li>Maintain a maximum response time of <strong>5 minutes</strong>.</li></ul><h3>Important Notes</h3><ul><li>This is a fully remote, work-from-home role.</li><li>No relocation is required.</li><li>No UAE visa or sponsorship is provided.</li><li>You will be engaged as an independent contractor and will be responsible for your own taxes and local compliance.</li><li>No equipment is provided. You must have your own computer and internet connection.</li></ul><h2>Job Requirements</h2><ul><li>Fluent written English with clear communication, correct grammar, and a warm professional tone.</li><li>Previous customer service experience is required, including support, hospitality, BPO, administration, or a similar field.</li><li>Computer literate and confident using WhatsApp Web, Excel, and browser-based tools.</li><li>Own computer and a stable, reliable internet connection.</li><li>Reliable and organised, with the ability to work independently without supervision.</li><li>Able to commit to UAE time zone working hours, 6 days per week.</li></ul>

<p>Customer Support Executive (3-Month Renewable Contract)</p><p><strong>Location:</strong> Dubai, UAE</p><p><strong>Job Purpose:</strong></p><p>Provide exceptional customer service by handling inquiries, resolving complaints, and ensuring customer satisfaction through phone, email, and other communication channels.</p><p><strong>Key Responsibilities:</strong></p><ul><li><p>Respond to customer queries promptly and professionally.</p></li><li><p>Resolve customer complaints and escalate complex issues when required.</p></li><li><p>Maintain accurate records of customer interactions in the system.</p></li><li><p>Follow up on customer requests and ensure timely resolution.</p></li><li><p>Meet service quality and response time targets.</p></li></ul><br><p><strong>Desired Candidate Profile</strong></p><p><strong>Requirements:</strong></p><ul><li><p>1 to 3 years of customer service/support experience.</p></li><li><p>Strong communication and problem-solving skills.</p></li><li><p>Proficiency in MS Office and CRM systems.</p></li><li><p>Customer-focused with a positive attitude.</p></li><li><p>Immediate joiners preferred.</p></li></ul><p><strong>Contract:</strong> 3-Month Renewable Contract.</p>

<p><strong>Client Service Representative | Dubai</strong></p><p><br></p><p><strong><em><u>*** Immediate Joiners Only ***</u></em></strong></p><p><br></p><p><strong>About the Job:</strong></p><ul><li>Position Title: Client Service Representative</li><li>Job Location: Dubai</li><li>Training Location: Dubai</li><li>Training Duration: 4-8 weeks</li><li>Competitive Salary Package Incentives and Rewards.</li></ul><p><br></p><p><strong>Job Description:</strong></p><ul><li>Client Interfacing Role (not a back-office work)</li><li>Ensuring superb client service quality.</li><li>Manage the operations of business unit, including the management of orders, sales transactions, client affairs, financial matters, administrative tasks, and property maintenance management.</li><li>Collaborate with diverse departments and business units to optimize operational efficiency.</li><li>Communicate effectively across various mediums, encompassing face-to-face interactions, managing incoming and outgoing calls, chat correspondence, emails, etc.</li><li>Active participation in the client retention program.</li></ul><p><br></p><p><strong>Job Specification:</strong></p><ul><li>+2 years of relevant experience. (Consideration for fresh graduates if they meet other qualifying criteria).</li><li>Excellent client service skills preferably gained from BPO background (call center), high-end brand fashion retail industry, or 5-star hotels/hospitality industry.</li><li>Advanced proficiency in English verbal and written communication with a refined accent.</li><li>Capability to deal with high-profile clients with poise and professionalism.</li><li>Proficient in handling clients' complaints, feedback, as well as being organized, a good researcher, detail-oriented and effective problem solver.</li><li>Smart and professional looking with a confident personality.</li><li>Demonstrate positive attitude with high energy level.</li><li>Capable and adaptable with technology.</li><li>In good physical and health condition.</li></ul><p><br></p>

<p><em>About PSA BDP:</em></p><p><br></p><p><em>PSA BDP, a member of the PSA Group, is a leading provider of globally integrated and port-centric supply chain, transportation, and logistics solutions. The company is headquartered in Philadelphia, PA, and employs more than 5,500 people worldwide. We are a team that celebrates our unique diversity and close-knit community atmosphere.</em></p><p><br></p><p><em>Our core values begin at the very top and span the broad reach of our global community. We offer dynamic careers for those individuals looking to be a part of something bigger and provide unequivocal opportunities for growth within the organization.</em></p><p><br></p><p><em>PSA BDP serves over 5,000 customers, including some of the world's leading multinational companies within the chemical, retail &amp; consumer, life sciences &amp; pharmaceuticals, and electric vehicle &amp; industrial verticals.</em></p><p><br></p><p><strong>Scope</strong></p><p>Responsible for providing frontline support to customers and ensuring customers are satisfied. Retaining customers by providing exceptional service while handling complaints and suggestions. Continuously provide customer excellence and sustainable growth across the scope of responsibility.</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Focus on customer engagement, satisfaction, retention and reactivation through high level of service quality, close collaboration with operational and commercial key stakeholders, along with management to optimize the customer experience.</li><li>Support customers by providing information, answering questions, considering their suggestions and complaints.</li><li>Ensure best-in-class customer onboarding.</li><li>To focus on continuous improvement of processes and controls, including management of customer complaints, aiming for consistently delivering to the customer.</li><li>Advising and consulting customers to ensure customer satisfaction, to maintain own key performance indicators.</li><li>Resolve escalated and complex customer issues on-time.</li><li>Maintain and integrate customer information accurately into the system.</li><li>Accountable for maintaining excellent services levels for external and internal stakeholders.</li><li>Identify business development opportunities within existing accounts &amp; manage the Key Accounts being responsible for its development.</li><li>Feedback to the customer (internal and external reporting of the shipments to the customer) by various means (mail, phone, EDI)</li><li>High standard of knowledge about operational regulations for Ocean and Customs, and close follow up with operations for shipment handling and troubleshooting</li><li>Ensure data quality at all times and timely customer reporting in accordance with the KPI’s.</li></ul><p><br></p><p><strong>Qualifications/Experience</strong></p><ul><li>+3-5 years of detailed experience of logistics and forwarding operations, pricing, product and customer service mind-set.</li><li>Professional degree by a licensed educational institution specialized in logistics and forwarding.</li><li>High standard of computer literacy with Microsoft Software applications and /or other market leading Transport Management (TMS) applications.</li></ul><p><br></p><p><strong>Candidates who do not possess minimum 3-5 years of Ocean Freight Forwarding experience and who do not possess commercial and operational expertise in Ocean Freight Forwarding do not need to apply</strong></p>

Join our Customer Service team in Dubai as a Customer Service Administrator.<br><br>As our Customer Service Administrator in Dubai (DWC), you will execute logistic administrative functions, coordinate documentation flow between departments, and provide top-tier service to our customers. You will be responsible for scheduling imports and exports, processing customs and documentation, and shipment tracking.<br><br><br><ul><li> Location: Dubai, UAE</li><li> Employment type: Full-time<br><br></li></ul>What will your day at GAC look like?<br><br><br><ul><li> Coordinate import and export shipments based on customer needs and priorities.</li><li> Process principal orders through the company’s system.</li><li> Prepare export and import customs documentation in line with applicable customs regulations.</li><li> Coordinate daily schedules with operations teams and share transport requirements on time.</li><li> Track shipments until they reach their destination.</li><li> Escalate complaints and service-related issues promptly.</li><li> Respond promptly to customer requests and help ensure timely resolution and customer satisfaction.</li><li> Maintain accurate and organized records so required information is available when needed.</li><li> Communicate clearly and effectively with internal teams and stakeholders.<br><br></li></ul>What are we looking for?<br><br><br><ul><li>Graduate with a university degree, preferably with a diploma in logistics or shipping.</li><li>Valid UAE driver’s license is preferred.</li><li>Previous experience in a Free Zone-based logistics or shipping company is a major advantage.</li><li>Proficient in MS Office applications and adept at learning new software.</li><li>Strong English communication skills.</li><li>Customer-oriented with excellent telephone etiquette.<br><br></li></ul>What’s in it for you?<br><br>This is your chance to become part of the global GAC team which has been providing professional shipping, logistics and marine services since 1956. Everything we do is guided by the GAC Spirit, built on mutual loyalty between management and staff, and a belief in the value of our people as individuals - not just for the jobs they do.<br><br>With more than 7,500 colleagues in 300 strategically located offices in more than 50 countries around the world, we focus on quality, safety and sustainability with a human touch. Emphasising a long-term approach, innovation and ethics, our flexible and integrated portfolios are designed to work within and support our customers’ operations.<br><br><strong>Disclaimer<br><br></strong>Please note that as well as working to recruit staff members via GAC channels, GAC does use third-party recruiters to recruit for specific positions within the Group. Please do however, be aware of unaffiliated recruiters purporting to represent GAC that ask for payment in return for facilitating interviews. A genuine third-party recruiter working with GAC will never ask for payment to facilitate an interview. If you would like to make an application to join GAC, please always ensure to apply through our official channels on https://career.gac.com/ or our LinkedIn listing.

<p>We are looking for a Customer Service Specialist / Distribution Planner to join a global leading company in Dubai.</p><p>This is a customer-focused role, with approximately 80% of the position focused on customer service and order management, and 20% supporting distribution planning and logistics coordination.</p><p>The successful candidate will be responsible for managing customer orders from receipt through to delivery, ensuring customers receive a high level of service while working closely with sales, warehouse, logistics and distribution teams to ensure orders are fulfilled efficiently and on time.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p>Customer Service – 80%</p><ul><li>Manage the end-to-end customer order process, from order receipt through to delivery.</li><li>Act as the main point of contact for customers regarding orders, deliveries, availability and queries.</li><li>Process and maintain customer orders accurately within the company's ERP / order management system.</li><li>Monitor order status and proactively communicate any delays, shortages or changes to customers.</li><li>Coordinate with internal teams to resolve customer issues and ensure timely order fulfilment.</li><li>Work closely with the sales team to support customer requirements and priorities.</li><li>Manage customer complaints and queries professionally, ensuring issues are resolved efficiently.</li><li>Monitor customer service levels and identify opportunities to improve the overall customer experience.</li><li>Maintain accurate customer and order records.</li><li>Provide regular updates to customers and internal stakeholders on order and delivery status.</li><li>Support the preparation of customer service reports and relevant KPIs.</li></ul><p>Distribution Planning – 20%</p><ul><li>Support the planning and coordination of daily distribution and deliveries.</li><li>Work closely with warehouse and logistics teams to ensure orders are prepared and dispatched on time.</li><li>Assist with delivery planning based on customer requirements, order priorities and available stock.</li><li>Monitor delivery schedules and proactively highlight potential issues.</li><li>Coordinate with distribution partners / drivers where required.</li><li>Help optimise delivery schedules and ensure efficient utilisation of available resources.</li><li>Support the wider supply chain team with ad-hoc planning and logistics activities.</li></ul><p><br></p><p><strong>Key Requirements</strong></p><ul><li>Experience in customer service, order management, supply chain, logistics or distribution.</li><li>Experience within FMCG, retail, food &amp; beverage or a similar fast-moving environment would be highly advantageous.</li><li>Strong experience managing customer orders and resolving customer queries.</li><li>Good understanding of distribution and delivery processes.</li><li>Strong organisational and time-management skills, with the ability to manage multiple priorities.</li><li>Excellent communication and interpersonal skills.</li><li>Strong attention to detail and accuracy.</li><li>Comfortable working with ERP / order management systems and Microsoft Excel.</li><li>Ability to work effectively with sales, warehouse, logistics and supply chain teams.</li><li>Proactive approach to problem-solving and customer service.</li></ul><p><br></p>

About Wheely<br>Wheely is redefining premium transportation across major cities in Europe, the US, and the Middle East. We blend cutting-edge technology with the craft of five-star chauffeuring to deliver an experience trusted by more than 100,000 active riders and 1,200 corporate accounts. We’re a profitable, fast-growing scale-up with $43M raised and over $100M in annual revenue. Having recently launched in New York City, we’re expanding rapidly across the US and EMEA. If you take pride in your craft and want to help shape the next chapter of our growth, we'd love to hear from you.<br>About the role<br>Wheely's Customer Service team are directly responsible for facilitating perfect journeys for our passengers. They provide exceptional customer service to our chauffeurs & passengers by ensuring every need is met and each journey goes off without a hitch. This team is obsessed with understanding our customers’ preferences and delighting them with our service. A successful candidate will act as the voice of Wheely, conducting calls and chats with our customers, and protecting their time by providing timely solutions to their problems.<br>Responsibilities<br>Be responsible for ensuring the highest levels of customer service is delivered to our customers across multiple communication channels including calls, live chat and emails Protect our customer's time by adhering to operational SLAsProvide exceptional customer service by adhering to our rigorous luxury communication standards Maintain customer satisfaction targets Investigate and resolve customer and chauffeur issues quickly and efficiently Understand, prioritise and escalate our customer's feedback to senior management and relevant teams Contribute and make a meaningful impact on our customers' experiences with our service and help us continue to grow as a company<br>Requirements<br>Must-have:Passion for exceptional customer service Experience in a customer-facing role in the luxury service industry Excellent interpersonal and communication skills The ability to thrive in a fast-paced high volume contact center Fluency in both spoken and written English & French Flexibility, to be able to do shift work including nights and weekends, in the office Technically proficient<br>Nice to have:Experience in a call centre Additional languages - Arabic<br>What we Offer <br>Office-based role in Dubai Internet City, which include nights and weekends in a 24/7 contact centre Competitive salary of AED 9,000 per month and quarterly KPI-based bonus Private medical insurance Best-in-class equipment Monthly credit towards Wheely journeys Professional development stipend

Your role @ CHANEL<br><br>At CHANEL, we aim to provide an unsurpassed luxury experience to clients worldwide. Critical to this ambition, Client Care is an important interface that extends the client relationship beyond the boutiques and provides seamless and accessible client care with personalized human touch for a unique and differentiated CHANEL experience.<br><br>With advancing technological innovations, increasing expectations of clients, and a demand for a seamless omni-channel experience, there is growing importance and reliance on our Client Care teams as a crucial service touchpoint. The Client Care team will complement the boutiques by providing the first level of luxury support to clients, delivering a memorable CHANEL brand experience with exceptional client care built on quality, trust and empathy.<br><br>The Client Service Advisor (CSA) will act as the first line of contact in addressing clients’ queries and needs, playing a crucial role in delivering the unique CHANEL experience. Key to your success in this role will be your ability to provide a wide range of services and product advisory, while delivering unsurpassed client service at all times, across all channels. You will need to thoroughly understand CHANEL’s products and heritage, flexibly address clients’ needs by telling engaging story and collaborating with various internal stakeholders (i.e., boutique staff and functional teams).<br><br>The impact you can create at CHANEL<br><br><br>The main responsibility is to act as the first line of contact in addressing clients' inquiries over the Phone, Whats App and Email, dedicating the majority of workdays to handling cases independently; proactively solve issues while delivering a differentiated experience at every touchpoint and ensuring service standards are observed. Engage clients and build long-term relationships by going the extra mile, keeping in mind clients’ satisfaction as a core service value. Demonstrate sound understanding and knowledge of CHANEL’s products and services to be able to address majority of daily inquiries. Assess whether a client issue can be resolved immediately in accordance with company policies; in the event that a complex case necessitates case consultation, prepare a handling proposal for facilitating a case discussion with a Senior Client Service Advisor. Build strong relationships with boutiques and other stakeholders and strengthen collaborative partnership to ensure smooth operations as well as seamless and consistent client experience. Simplify the servicing experience by supporting clients through guided navigation, troubleshooting, personalized assistance and take part in providing advanced services ride on enhanced service catalog. Ensure clear and complete handover or escalation of cases from Client Care to the respective functional teams; deliver concise and accurate data and insights gathered from clients. Assist internal teams with their strategies by acting as an official communication channel for outbound engagements with clients (e.g., events & campaign).<br><br><br>You are energized by…<br><br><br>Creating exceptional client experience moments to ensure an unsurpassed luxury experience for existing and prospective clients. Solving challenges and addressing queries by collaborating and leveraging extensive product and system knowledge that exists across divisions and markets. Exploring and learning how to navigate various systems and channels, accurately capture both qualitative and quantitative client insights to drive a truly seamless experience for your clients. Adopting new technologies and highlighting their benefits to encourage clients to utilize them, resolve problems, and address their needs. An environment that advocates listening, co-creation, inclusiveness, client-centricity and agility in developing holistic solutions. A workplace that provides you with opportunities to develop and supports you to be at your best. <br><br><br>What You Can Bring To The Team…<br><br><br>Demonstrated client care experience and the ability to proactively address clients’ needs and resolve issues independently. Demonstrated experience in Client Care Centers and E-commerce within the luxury industry, with a strong ability to understand client needs and expectations while maintaining an appropriate and refined tone of voice. Excellent interpersonal and communication skills; ability to engage clients and build strong relationships internally and externally. A positive attitude, empathy and resilience when addressing clients’ queries and needs. Demonstrated agility to a variety of circumstances, creative problem solving and quick thinking to address queries and issues. Possesses a ‘growth mindset’ and is self-motivated; demonstrates relentless curiosity to learn, willingness to reflect and embrace continuous self-improvement and development.<br><br><br>What you will learn / What CHANEL can offer you…<br><br><br>Opportunity to be part of a growing team that is focused on setting up and strengthening the client care experience in CHANEL. Exposure to a comprehensive and thoughtful client care operations environment and to the platforms, technology and systems used to drive this function.<br><br><br>At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.

Role Summary<br><br>The Customer Service Manager (CSM) is responsible for the day-to-day performance and stability of customer service operations in a fast-paced fintech environment. This role requires a hands-on, data-driven leader with experience managing high-volume call centre and digital support operations, capable of translating operational data into actionable insights.<br><br>The CSM will drive service performance through queue management, capacity planning, root cause analysis (RCA), and Voice of Customer (VoC) insights, while working closely with internal teams and outsourced partners to deliver consistent, compliant, and high-quality customer outcomes.<br><br>Responsibilities<br><br>Strategy & Insights (CSM Level)<br><br> Analyse customer service performance metrics including SLA, FCR, CSAT, NPS, AHT, backlog, abandonment, and repeat contacts Identify trends and drivers behind performance movements and translate them into clear operational actions Lead root cause analysis (RCA) for key issue types (e.g. remittance status checks, escalations, repeat contacts) Own and contribute to Voice of Customer (VoC) insights, highlighting recurring customer pain points and improvement opportunities Provide structured, insight-led updates to the Head of Customer Service and senior stakeholders<br><br>Operational Service Delivery<br><br> Manage day-to-day customer service operations across voice, tickets, email, and in-app support channels Oversee high-volume call centre operations, ensuring queue health, responsiveness, and service stability Monitor ticket backlogs, ageing, and abandonment rates, taking corrective action where required Manage escalations, including coordination with internal teams and third-party partners Lead and participate in daily stand-ups to track performance, risks, and priorities<br><br>Capacity Planning & Workforce Management<br><br> Track service demand versus available capacity by channel and product Identify capacity gaps and support short-term and medium-term workforce planning Monitor agent productivity, utilisation, and adherence Support SLA and KPI discussions with outsourced partners using data-backed insights<br><br>CRM & Process Discipline<br><br> Ensure consistent and accurate use of the CRM, including:Ticket logging and categorisation Status updates and escalation handling Routing and workflow adherence Maintain strong data hygiene to support reliable reporting and analysis Identify process inefficiencies or system gaps based on hands-on operational experience<br><br>People Leadership & Team Enablement<br><br> Provide hands-on coaching and real-time guidance to agents and team leads Reinforce service quality standards, communication best practices, and escalation protocols Act as a first point of support for complex or sensitive customer cases Foster a culture of accountability, continuous improvement, and customer focus<br><br>Requirements<br><br> 8-10 years of work experience Proven experience managing high-volume call centre and digital support operations, ideally within fintech, banking, or financial services Strong data and analytical skills, with the ability to interpret performance metrics and drive actions Hands-on experience with CRM systems (ticketing, routing, reporting) Experience leading RCA and VoC analysis to drive service and process improvements Strong stakeholder management skills, including collaboration with Product, Tech, Risk, and outsourced partners Ability to operate effectively in a fast-paced, regulated environment<br><br>Desirable<br><br> Experience working with outsourced BPO partners Exposure to fintech products such as payments, wallets, lending, or merchant services Understanding of regulatory and compliance considerations in customer service operations<br><br>Success Measures<br><br> Improved SLA, FCR, CSAT, and abandonment performance Reduced backlog and ageing tickets Clear, actionable RCA and VoC insights influencing operational improvements Stable and predictable day-to-day service delivery Improved agent productivity and consistency

The UAE Context<br><br>Edenred UAE is a fast growing payroll service provider serving more than 6,000 business and more than 2 million unbanked employees. We service over 10 banks and 35 financial institutions. We offer a unique value proposition for companies to manage their payroll and for employees to receive their salaries and use it in the simplest way offering multiple value added services via our mobile app (money transfer, mobile recharge and card services)<br><br>We are a purpose-driven company whose values are the foundation for how we conduct business every day. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom driving the financial inclusion of the unbanked population by offering the best product experience and services.<br><br>About You<br><br>This is a great opportunity for someone who wants to build something from the ground up and drive incredible impact in the life of others.<br><br>You have a passion for growth and tech innovation, an entrepreneurial spirit with a "roll up your sleeves" attitude, strong attention to detail and an ability to work collaboratively across internal and external teams. You are a disruptor who builds and delivers unparalleled customized insights that enrich both the performance of businesses and the lives of consumers.<br><br>Responsibilities<br><br>Interact with our cardholders through inbound chats in timely manner Identify and help solve cardholder’s issues quickly and effectively Ensuring to resolve all issues of card holders and communicate with relevant team to provide solution to the user Working with a team of CSRs and other departments to find appropriate solutions Escalate queries and concerns Take complete ownership of providing support to costumers Ensure all target KPIs are met as set by the line manager Ensure all feedback received from customers is captured for review by the line manager Responsible for Making Outbound Calls depending upon the business requirement. Provide regular reports and summaries to the reporting manager<br><br>Required Skills and Profile<br><br>Must be a proven, effective and confident communicator Minimum 2 years of experience of working in a customer service role IT literate, particularly with the Microsoft Office package Strong written skills that lend to clear and concise text-based communication. Strong work ethic, with abilities to act independently, be self-motivated and work within the context of a larger team-oriented environment Strong organizational and administrative skills Display a courteous telephone manner, applying judgement, tact and diplomacy to all. Languages Required -Hindi/Urdu & English (Additional Languages – Malayalam/ Tamil/Bengali/Nepali/Arabic/Telugu/Kannada/Bhojpuri) Rotational Shifts from 8 am – 10 pm<br><br>Education<br><br>High school diploma or equivalent - Bachelor’s Degree preferred<br><br>Soft Skills<br><br>Must enjoy and excel in team environment Must have an upbeat and positive outlook Must be dedicated and reliable Customer orientation and ability to adapt/respond to different types of customers Passion for customer Able to speak and write good English An excellent team player with a willingness to be flexible and adaptable Good problem-solving skills Ability to multi-task, prioritize and manage time effectively

Job Summary -Customer Service Executive Logistics is responsible for managing customer communications related to shipments, deliveries, and logistics operations. The role ensures timely updates, effective resolution of queries and escalations, and delivery of high service quality to ensure customer satisfaction.<br>Job Type: Permanent Salary: 5K to 7K AEDJob Location: JAFZA<br>Key Responsibilities Manage customer communication and provide timely updates on shipment and delivery status Handle customer queries related to logistics operations, delays, and service issues Address and resolve escalations in coordination with internal operations and transport teams Ensure accurate and proactive communication regarding delivery timelines and exceptions Coordinate with planning, dispatch, warehouse, and transport teams for issue resolution Maintain high standards of service quality and customer satisfaction Track shipments and provide real-time updates to customers as required Maintain records of customer interactions, complaints, and resolutions Identify recurring issues and support process improvements • Ensure adherence to service level agreements (SLAs) and company policies<br>Required Skills & Competencies Strong communication and interpersonal skills Customer handling and conflict resolution ability Good understanding of logistics and supply chain operations Ability to work under pressure and manage multiple queries Problem-solving and coordination skills Proficiency in MS Office and logistics tracking systems<br>Qualifications & Experience Bachelor’s degree in business administration, Logistics, Supply Chain, or related field1–4 years of experience in customer service, preferably in logistics or transportation industry Experience with shipment tracking or transport coordination is an advantage