Customer Service Jobs in UAE

Role Description The Senior Client Partner is a part-time role based in Abu Dhabi with a hybrid work arrangement, combining on-site presence with some work-from-home flexibility. In this role, the individual will manage key client relationships across WANE GROUP’s portfolio, acting as a primary point of contact and ensuring a high level of service and client satisfaction. Day-to-day responsibilities include overseeing client accounts, identifying new business opportunities, coordinating projects across internal teams, and providing strategic guidance aligned with the company’s lifestyle and hospitality offerings. The Senior Client Partner will collaborate with operations, marketing, and management to design and implement tailored solutions for clients, monitor performance against agreed targets, and prepare regular reports and updates. The role also involves representing WANE GROUP at client meetings and industry events to strengthen partnerships and support ongoing expansion. Qualifications Candidates should possess strong Account Management skills, including relationship building, client retention, and handling key accounts. Candidates should possess Consulting and Management Consulting skills to provide strategic advice, identify client needs, and design value-added solutions. Candidates should possess Sales skills to drive revenue growth, negotiate contracts, and convert opportunities across WANE GROUP’s offerings. Candidates should possess Project Management skills to coordinate cross-functional initiatives, manage timelines, and deliver agreed outcomes. Relevant experience in hospitality, lifestyle, or luxury services is highly beneficial, ideally in a client-facing senior role. Excellent communication, presentation, and negotiation skills, with the ability to interact effectively with diverse stakeholders. Strong analytical and problem-solving capabilities, with a focus on client satisfaction and business performance. Bachelor’s degree in Business, Hospitality Management, Marketing, or a related field, or equivalent professional experience.

???? We’re Hiring: Showroom Sales Manager / Retail Supervisor / Client Advisor???? Location: United Arab Emirates (Remote)???? Employment Type: Part-Time???? Experience Level: Mid-Level to Senior???? Work Arrangement: Fully Remote About UsWe are a customer-focused retail organization dedicated to delivering premium showroom experiences and personalized solutions to clients. We combine strong product knowledge, professional service, and commercial discipline to help customers make confident purchasing decisions. Our culture values customer relationships, sales performance, teamwork, and presentation excellence. We are looking for a commercially minded retail professional who can lead showroom activities while building lasting client relationships. The Role We are seeking an experienced Showroom Sales Manager / Retail Supervisor / Client Advisor to oversee daily showroom sales activities, support retail operations, coach sales staff, and provide personalized service to customers. The ideal candidate is confident, commercially driven, well-presented, and capable of balancing sales leadership with hands-on client engagement. Key Responsibilities Lead daily showroom sales activities and ensure customers receive professional, personalized assistance. Welcome clients, understand their requirements, and recommend suitable products or solutions. Manage the customer journey from initial inquiry and product demonstration through negotiation, purchase, and after-sales follow-up. Develop strong relationships with new and existing customers to encourage repeat business and referrals. Monitor sales performance, revenue targets, conversion rates, average transaction values, and other commercial KPIs. Set daily and weekly sales priorities and ensure the team remains focused on achieving targets. Coach, motivate, and support sales associates and client advisors to improve product knowledge, selling techniques, and customer service. Conduct product demonstrations and presentations tailored to individual customer needs. Maintain strong knowledge of product specifications, pricing, promotions, availability, warranties, and competitive positioning. Handle high-value customers, VIP clients, corporate accounts, and complex sales negotiations where required. Manage customer inquiries, quotations, orders, deposits, payments, and sales documentation accurately. Follow up with prospects through phone, email, CRM, messaging, and other approved channels. Maintain accurate customer profiles, sales pipelines, follow-up records, and opportunity information in CRM systems. Monitor showroom presentation, merchandising, product displays, signage, cleanliness, and overall brand standards. Coordinate stock availability, product transfers, replenishment requests, and inventory checks with relevant teams. Handle customer complaints, objections, returns, exchanges, and service-recovery situations professionally. Collaborate with marketing teams on campaigns, promotions, product launches, showroom events, and lead-generation activities. Prepare sales reports, pipeline updates, forecasts, customer feedback, and performance summaries for management. Identify sales opportunities, market trends, customer preferences, and areas for improving showroom performance. Ensure compliance with company policies, pricing procedures, payment controls, customer-data requirements, and retail standards. Support showroom events, private appointments, product launches, exhibitions, and promotional activities. Requirements Bachelor’s degree or equivalent qualification in Business Administration, Marketing, Retail Management, Sales, or a related field is preferred.3+ years of professional experience in showroom sales, retail management, luxury retail, automotive, consumer products, hospitality, or client advisory is preferred. Proven experience meeting or exceeding sales targets and managing customer relationships. Strong sales, negotiation, presentation, consultation, and closing skills. Excellent spoken and written English communication skills. Confident, polished, persuasive, and customer-focused personality. Strong understanding of retail operations, sales pipelines, CRM management, merchandising, and customer experience. Ability to coach and motivate sales teams while maintaining personal sales performance. Strong commercial awareness and ability to identify opportunities for revenue and margin improvement. Excellent organizational, follow-up, and time-management skills. Experience with CRM, POS, inventory, retail-management, or sales-reporting systems. Strong ability to handle high-value transactions and demanding customers professionally. Excellent attention to detail when managing quotations, orders, pricing, payments, and customer records. UAE retail, luxury, automotive, property, fashion, electronics, or premium consumer-product experience is advantageous. Arabic or additional language skills are advantageous. Retail management, sales, customer-experience, or related professional certifications are advantageous but not required. What We Offer Flexible part-time working hours with a remote-friendly sales, client-management, and showroom-coordination arrangement where applicable. Competitive compensation aligned with experience and responsibilities. Opportunity to work with premium products, diverse customers, and commercially driven retail teams. Exposure to sales leadership, client advisory, CRM, merchandising, business development, and customer-experience management. Professional development opportunities and continuous training in sales, negotiation, product knowledge, and retail leadership. A performance-driven and collaborative environment where customer relationships, commercial results, professionalism, teamwork, and service excellence are highly valued.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <ul> <li><span>To provide Portfolio of HNW clients with personalized service so as to develop close relationships, achieve maximum profitable contribution for the client and the bank and retain their royalty and respect.</span></li> <li><span>Enhance Mashreq Gold Balance sheet sales/ revenues and promote cross selling of bank products to all existing clients.</span></li> <li><span>Source new business from HNW Mashreq Gold individuals through referrals, marketing activities and personal contacts.</span></li> <li><span>Ensure clients are aware of all financial services offered by the bank</span></li> <li><span>Reach financial goals set for the role by the business as per annual and monthly financial targets, including x-sell and up-sell of products to customers, to existing and new to bank customers.</span></li> </ul><br><br>Responsibilities:<br><ul> <li><span>Optimize the potential value of the client base through the delivery of MG Products and Services</span></li> <li><span>Communicate with HNW client and identify their financial needs</span></li> <li><span>Achieve Revenue Goals, sales and portfolio growth targets across a range of products and services</span></li> <li><span>Maximize profitability from the Gold base whilst countering competition from other providers offering alternative investments / WM opportunities</span></li> <li><span>Acquire New to Bank HNW clients.</span></li> <li><span>Maintain a superior customer service experience for clients including pre empting issues and proactive servicing.</span></li> <li><span>Safeguard the bank from potential loss / AML fraud / and ensure ethical behavior at all times during and after sales.</span></li> <li><span>Enhance market profile and awareness</span></li> <li><span>Minimize customer attrition</span></li> <li><span>Maintain proactive client contact.</span></li></ul><br>Qualifications:<br><ul> <li><i><strong>Skills / Experience</strong></i> :</li> <li>University Graduate</li> <li>Strong selling &amp; financial markets knowledge</li> <li>Strong interpersonal skills and cultural sensitivity</li> <li>Relationship Management Networking skills</li> <li>Extrovert/Amiable personality</li> <li>Minimum of 5-6 years experience in a similar job with another bank / financial services in the UAE</li> <li>Excellent communication and negotiation skills</li> <li><span>CISI certified</span></li></ul> </div>