Call Center Jobs in UAE

???? WE’RE HIRING! CALL CENTER AGENT – BEAUTIINGO GROUPBeautiingo Group is looking for an experienced and motivated Call Center Agent to join our growing medical team. Requirements:Minimum 2 years of Call Center experience, preferably in the medical/healthcare field Excellent communication and customer service skills Strong sales and persuasion skills Ability to handle inbound & outbound calls Experience with appointment booking and patient follow-up Good command of Arabic & English Target-oriented and able to work under pressure???? Locations: Sharjah | Ajman | Dubai???? Send your CV via Whats App: +971 52 449 0008Join Beautiingo Group and grow your career with us.

Company: IIQAF Group<br><br>Location: Dubai, United Arab Emirates<br><br>Industry: Hospitality<br><br>Employment Type: Full-Time<br><br>Salary: AED 6,000 – AED 7,000 per month<br><br>Job Summary<br><br>IIQAF Group is seeking a professional, customer-focused, and motivated Call Center Agent to join our growing hospitality team in Dubai. The ideal candidate will handle inbound and outbound customer calls, provide exceptional customer service, resolve guest inquiries, process reservations, manage complaints professionally, and ensure every customer receives a positive experience.<br><br>This role is ideal for individuals with excellent communication skills, strong problem-solving abilities, and previous experience in a call center, customer support, customer service, hospitality, hotel reservations, or guest relations.<br><br>Key Responsibilities<br><br>Handle high volumes of inbound and outbound customer calls professionally. Respond to customer inquiries via phone, email, and live chat. Provide accurate information about hospitality services, reservations, bookings, promotions, and company policies. Process hotel reservations, booking modifications, cancellations, and customer requests. Resolve customer complaints efficiently while maintaining excellent customer satisfaction. Maintain detailed customer records using CRM software and call center systems. Escalate complex customer issues to supervisors when required. Follow call center quality assurance standards and service level agreements (SLAs). Meet daily, weekly, and monthly call handling and customer satisfaction targets. Build positive relationships with guests through outstanding customer support. Coordinate with hotel operations, front office, housekeeping, reservations, and other departments. Verify customer information and update records accurately. Promote company services, loyalty programs, and special hospitality offers. Maintain confidentiality of customer information. Stay updated on company services, policies, and hospitality industry standards.<br><br>Required Qualifications<br><br>High school diploma or equivalent; bachelor's degree is an advantage. Previous experience as a Call Center Agent, Customer Service Representative, Customer Support Executive, Contact Center Agent, Guest Service Agent, or Customer Care Executive preferred. Experience in the hospitality, hotel, travel, tourism, or customer service industry is highly desirable. Excellent verbal and written communication skills in English. Additional languages such as Arabic, Hindi, Urdu, or Filipino are an advantage. Strong telephone etiquette and active listening skills. Excellent interpersonal and conflict-resolution abilities. Ability to work under pressure in a fast-paced call center environment. Proficiency in Microsoft Office and CRM software. Strong organizational and multitasking skills. Flexible to work shifts, weekends, and public holidays.<br><br>Benefits<br><br>Performance-based incentives Medical insurance Paid annual leave Career growth opportunities Professional training and development Friendly and multicultural work environment

<p>A well-established company is hiring an experienced and motivated Call Center Supervisor to manage daily call center operations, supervise customer service agents, monitor performance, and ensure high-quality customer support. The ideal candidate should have strong leadership, communication, and problem-solving skills.</p> <p>Responsibilities<br /> Supervise and coordinate the daily activities of call center agents.<br /> Assign tasks, monitor attendance, and manage team schedules.<br /> Monitor calls and agent performance to maintain service quality.<br /> Set daily and weekly team targets and follow up on performance.<br /> Provide coaching, guidance, and feedback to team members.<br /> Handle escalated customer complaints and complex inquiries.<br /> Monitor KPIs such as call volume, response time, resolution rate, and customer satisfaction.<br /> Prepare daily, weekly, and monthly performance reports.<br /> Ensure agents follow company policies, procedures, and communication standards.<br /> Coordinate with other departments to resolve customer issues.<br /> Identify performance gaps and arrange appropriate training or coaching.<br /> Maintain accurate records of customer interactions and team performance.<br /> Motivate the team and maintain a positive working environment.<br /> Assist management with improving customer service processes.<br /> Perform other duties assigned by management.<br /> Requirements<br /> Previous experience as a Call Center Supervisor, Team Leader, or Senior Call Center Agent.<br /> Experience in customer service, BPO, or contact center operations.<br /> Strong leadership and team-management skills.<br /> Excellent spoken and written English.<br /> Good knowledge of call center KPIs and performance monitoring.<br /> Strong communication, negotiation, and problem-solving abilities.<br /> Good computer skills and familiarity with CRM/call center systems.<br /> Ability to work under pressure and meet targets.<br /> UAE experience is an advantage.<br /> Ability to work shifts, weekends, or holidays when required.</p> <p>&#x1f4e9; Interested candidates can send their updated CV for consideration.hr.anikaglobal@gmail.com</p>

<p><strong><u>Call Center Manager duties and responsibilities:</u></strong></p><ul><li>Manage the call center to achieve quantitative and qualitative objectives</li><li>Plan and implement the overall strategy</li><li>Track and measure productivity and compare to benchmarks</li><li>Offer solutions for improvement</li><li>Identify bottlenecks and suggest solutions</li><li>Manage and train other call center staff</li><li>Ensure employee satisfaction</li><li>Build relationships with staff and clients</li><li>Create a welcoming and motivating environment for employees</li><li>Oversee and manage the full capacity of call center</li></ul><p><strong><u>Call Center Manager requirements</u></strong></p><ul><li>Minimum of 10 years of management experience</li><li>College degree preferred</li><li>Experience in shared and dedicated environment</li><li>Proficient in MS Office</li><li>Customer centric behavior</li><li>Strong people management and development skills</li><li>Ability to mentor, coach and motivate others</li><li>Strong communications and presentation skills</li></ul><p><br></p><p><br></p><p><br></p>

<p>We are searching for a polite, professional call center representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The call center representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.</p> <p>To be a successful call center representative, you should be customer-focused, detail oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable.</p> <p>Call Center Representative Responsibilities:<br /> Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.<br /> Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.<br /> Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.<br /> Building lasting relationships with clients and other call center team members based on trust and reliability.</p> <p>Share your CV on this WhatsApp: +971525577101</p>

<p>We are searching for a polite, professional call center representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The call center representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.</p> <p>To be a successful call center representative, you should be customer-focused, detail oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable.</p> <p>Call Center Representative Responsibilities:<br /> Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.<br /> Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.<br /> Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.<br /> Building lasting relationships with clients and other call center team members based on trust and reliability.</p> <p>Share your CV on this WhatsApp: +971525577101</p>

Company Description OnTime Group is a UAE-based organization with over 20 years of experience providing a wide range of services that simplify the lives of businesses and individuals. The group is recognized as the first company in the Middle East to offer government services through the private sector and serves more than 1 million clients annually. Its success is built on expert knowledge, careful planning, hands-on experience, rapid service delivery, and adherence to international standards. OnTime Group operates multiple specialized entities, including OnTime Government Services, OnTime Business Setup, OnTime Healthcare, OnTime Property Registration, OnTime Visa, and other service-focused companies. Team members join a professional environment dedicated to efficiency, innovation, and high-quality customer experiences.<br>Role Description The Call Center Representative – Arabic Speaker is a full-time, on-site role based in Dubai, United Arab Emirates. The role involves answering inbound calls, making outbound calls when required, and providing clear, accurate information about OnTime Group services in Arabic and English. The representative will handle customer inquiries, resolve issues, process requests, and update records in internal systems while following established procedures and service standards. Daily responsibilities include documenting interactions, escalating complex cases to the appropriate departments, and ensuring each customer receives courteous and efficient support. The role also requires collaborating with colleagues, adhering to call center performance targets, and maintaining confidentiality and professionalism in all interactions.<br>Qualifications Strong customer service and customer support skills, with a focus on customer satisfaction. Excellent interpersonal skills and the ability to communicate clearly and professionally with diverse clients. Solid computer literacy, including proficiency with call center systems, CRM tools, and basic office software. Fluency in Arabic and good command of English, both spoken and written. Prior experience as a Call Center Representative or in a customer-facing role is preferred. Ability to work on-site in Dubai, handle high call volumes, and manage time effectively. Strong problem-solving skills, attention to detail, and a positive, service-oriented attitude. High school diploma or equivalent; further education in business, communications, or related fields is an advantage.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Meraki Education is looking for enthusiastic and customer-oriented individuals to join our call center team.<br> The role involves handling inbound and/or outbound calls, assisting families interested in admissions at our school, with their queries, resolving issues, and ensuring parent satisfaction while following company policies and procedures.<br> Key Responsibilities: Answer inbound calls from families promptly and professionally.<br> Make outbound calls towards new leads, follow-ups to existing parents, collecting feedback from existing parents.<br> Handle parent inquiries, complaints, and requests with accuracy and empathy.<br> Provide detailed information about the school, its processes &amp; upcoming events/ activities.<br> Record &amp; update details of all interactions in the CRM.<br> Escalate complex issues to senior team members &amp; refer cases to specific teams depending on case history.<br> Achieve daily/weekly/monthly call handling and performance targets.<br> Maintain a positive, professional, and courteous tone during all customer interactions.<br> Follow call scripts, quality standards, and compliance guidelines.<br> Bachelor’s degree is a must.<br> Prior customer service or call center experience is an advantage but not mandatory.<br> Excellent English communication Skills.<br> Active listening and problem-solving abilities.<br> Ability to remain calm under pressure and handle difficult parents.<br> Basic computer knowledge and familiarity with MS Office/CRM tools.<br> Flexible working in shifts for an international location.<br></span> </div>

Company Description i SON Xperiences is a customer experience and AI solutions provider that blends advanced technology with human-centered service. The company focuses on transforming businesses through AI-powered customer engagement that enhances efficiency and delivers seamless interactions. As pioneers in this space, i SON Xperiences enables organizations to scale intelligently, optimize operations, and deepen customer relationships beyond traditional automation. Team members join a forward-looking environment where innovation, empathy, and technology work together to shape the future of customer experience.<br>Role Description The Call Center Team Manager – Fintech is a full-time, on-site role based in Dubai, responsible for leading a customer support team that serves fintech clients. The role involves overseeing daily call center operations, monitoring performance metrics, and ensuring high levels of customer satisfaction and service quality. The manager will supervise and coach team members, handle escalations, and coordinate workflow to meet service level agreements. Additional responsibilities include analyzing customer interaction data, preparing reports, implementing process improvements, and collaborating with internal and client stakeholders to enhance the overall customer experience.<br>Qualifications<br> <br>Strong customer-focused skills, including Customer Service Management, Customer Support, and a commitment to Customer Satisfaction. Excellent Communication skills, with the ability to interact clearly and professionally with customers, teams, and stakeholders. Solid Analytical Skills to interpret performance data, identify trends, and recommend operational improvements. Proven experience managing call center or customer service teams, preferably within fintech or financial services. Ability to lead, motivate, and develop diverse teams in a fast-paced, metric-driven environment. Proficiency with call center technologies, CRM systems, and basic reporting tools. Relevant academic background in Business, Finance, Management, or a related field is an advantage. Fluency in English; additional regional languages are a plus.

Company Description Unique Homes Worldwide Properties LLC / يونيك هومز ورلدوايد العقارية ذ.م.م is a leading real estate agency based in Abu Dhabi, serving clients across Abu Dhabi and Dubai. The company offers comprehensive real estate solutions, including property sales, leasing, marketing, facility and property management, maintenance, and fit-out services. Unique Homes is listed with prominent property developers such as Al Dar, Bloom, Imkan Properties, and Emaar. The agency also collaborates with major banks including ADIB, ADCB, FAB, DIB, and Al Hilal Bank, providing clients with integrated and reliable real estate and financial services. This environment offers team members exposure to a diverse portfolio of properties and partnerships in the UAE market.<br>Role Description This is a full-time, on-site Call Center Agent role based in Abu Dhabi. The Call Center Agent will handle inbound and outbound calls, respond to inquiries about property listings and services, and provide accurate information to prospective and existing clients. Daily tasks include supporting clients with sales and leasing queries, scheduling property viewings, coordinating with internal teams, and documenting all interactions in the system. The role involves following up with leads, maintaining high levels of customer satisfaction, and adhering to company processes for call handling and data entry. The agent will also assist in resolving basic service issues, escalating complex matters when needed, and contributing to a professional and responsive client experience.<br>Qualifications<br> Experience in customer-facing roles such as Customer Service Representatives and Customer Support, with a focus on real estate or service-oriented industries. Demonstrated ability to maintain high levels of Customer Satisfaction through clear communication, timely follow-up, and problem-solving. Strong Interpersonal Skills, including active listening, empathy, and the ability to interact professionally with diverse clients and colleagues. Solid Computer Literacy, including proficiency in call center systems, CRM tools, email, and basic office software. Excellent verbal and written communication skills in English; Arabic language skills are an advantage. Ability to work on-site in Abu Dhabi, manage high call volumes, and prioritize tasks in a fast-paced environment. Previous experience in a call center or real estate setting is preferred but not mandatory. High school diploma or equivalent required; further education in business, communications, or related fields is beneficial.

Company Description DR. SUNNY HOME HEALTHCARE is a healthcare provider focused on delivering quality home-based medical services to individuals and families. The organization aims to support patients in the comfort of their homes by coordinating care with medical professionals and support staff. DR. SUNNY HOME HEALTHCARE emphasizes responsive communication and reliable service to meet patient and caregiver needs. Team members work in a collaborative environment where patient safety, dignity, and confidentiality are central priorities.<br>Role Description This full-time Night Shift Call Center role is an on-site position based in Sharjah. The team member will handle inbound and outbound calls, respond to patient and caregiver inquiries, and provide clear information about services, appointments, and basic procedures. Daily tasks include documenting call details in the system, routing calls to appropriate departments or medical staff, and following established protocols for urgent or escalation cases. The role also involves updating records, verifying patient information, and maintaining professional, calm communication during all interactions. The individual will work closely with colleagues to ensure continuous coverage and consistent service quality throughout the night shift.<br>Qualifications<br> Strong Customer Support and Customer Service skills, with a focus on empathy and professionalism. Effective Communication abilities, including clear spoken and written English; additional language skills are an advantage. Experience with Contact Centers or call center environments, including familiarity with call handling systems. Good Computer Literacy, including the ability to use CRM or healthcare-related software and basic office applications. Previous experience in healthcare, home care, or related service industries is beneficial. Ability to work night shifts on-site in Sharjah and maintain reliability and punctuality. Strong organizational skills, attention to detail, and the ability to follow procedures and confidentiality standards.

Job Description<br><br>About Wynn Al Marjan Island:<br><br>Wynn Al Marjan Island will be the first integrated resort in the UAE. Set to open in 2027, the resort will be located 50 miles from Dubai International Airport in the emirate of Ras Al Khaimah. The resort will offer 1,530 rooms and suites, 22 restaurants, lounges, and bars, a theater, and a beach club. It will feature multiple swimming and wading pools, a five-star spa, a salon, a shopping promenade, and a celebrations and events center.<br><br>About The Position<br><br>Wynn Al Marjan Island is currently seeking an Assistant Manager – Call Centre Operations to join the resort’s call center operations team.<br><br>Responsibilities<br><br>The primary duties and responsibilities of this role are:<br><br>Operational Control<br><br> Oversee daily call center operations across all channels (inbound, outbound, digital) Ensure SLAs are consistently achieved (response time, quality, resolution) Monitor real-time performance and take corrective actions proactively Maintain strong control over queue management and service levels Ensure full operational coverage by optimizing multi-tasking deployment across the shift and building a multi-skilled team aligned to business demand Provide operational support by stepping in to handle calls when required, while overseeing multi-tasking across functions and ensuring service continuity <br><br>People Leadership<br><br> Lead, coach, and develop Team Leaders to drive performance and accountability Ensure consistent coaching culture aligned to service quality expectations Support recruitment, onboarding, and capability development Address performance gaps with structured action plans <br><br>Performance & Reporting<br><br> Track and analyse KPIs (SLA, quality, productivity, guest feedback) Identify trends, risks, and improvement opportunities Provide structured reporting and insights to Call Centre leadership <br><br>Guest Experience & Service Quality<br><br> Ensure delivery of Forbes Five-Star service standards across all interactions Drive consistency in tone, personalization, and service execution Handle complex escalations with ownership and resolution focus <br><br>Workforce & Efficiency<br><br> Support workforce planning, scheduling, and coverage optimization Ensure alignment between forecast, staffing, and demand Manage shrinkage, absenteeism, and productivity control <br><br>Process Improvement & Stakeholder Alignment<br><br> Identify and implement process improvements to enhance efficiency and experience Collaborate with internal stakeholders (Rooms, F&B, Revenue, etc.) Ensure smooth operational flow across departments <br><br>Compliance & Risk Control<br><br> Ensure adherence to company policies, SOPs, and regulatory standards Maintain audit readiness and compliance across operations Identify operational risks and act proactively <br><br>About You<br><br>The ideal candidate for this position will have the following experience and qualifications:<br><br> Bachelor’s degree in Business Administration, Management, or related field. 3–5 years of experience in call center operations, with at least 1–2 years in a supervisory or assistant managerial role. Strong understanding of multi-channel operations (calls, email, chat). Strong understanding of call center technologies, CRM systems, and performance metrics. Excellent leadership, communication, and problem-solving skills. Ability to work in a fast-paced, customer-focused environment. Ability to manage KPIs, workforce, and service quality Proficiency in MS Office and call center software platforms. Experience with CRM systems, workforce management tools, reporting platforms and quality assurance programs. Knowledge of customer service best practices and industry standards. Certification in customer service or call center management is a plus. <br><br>About Wynn Al Marjan Island’s Benefits<br><br>We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer an excellent leave policy, a healthcare package, incentive programs, and other employee benefits . The result is a package that makes this role highly attractive to outstanding applicant s seeking a career with Wynn Resorts, among the most renowned and celebrated brands in the global hospitality industry.

Company Description i SON Xperiences is a customer engagement and AI solutions company that blends advanced technology with human-centered service. The organization focuses on transforming businesses through AI-powered tools that enhance efficiency, innovation, and seamless customer experiences. As pioneers in AI-driven customer engagement, i SON Xperiences helps clients scale operations, optimize performance, and deliver interactions that feel personal and meaningful. Team members join a future-focused environment where AI and human empathy work together to redefine how organizations connect with their customers.<br>Role Description The Call Center Team Lead (Fintech) is a full-time on-site role based in Dubai, responsible for supervising a team of customer service representatives supporting fintech products and services. Day-to-day tasks include monitoring team performance, managing schedules, ensuring adherence to call center standards, and guiding the team in resolving customer queries efficiently and accurately. The role involves coaching and mentoring team members, conducting performance reviews, and providing regular feedback to improve service quality and customer satisfaction. The Team Lead collaborates with management and other departments to escalate complex issues, implement process improvements, and align the team’s activities with business goals. This position also requires preparing reports, tracking key metrics, and ensuring compliance with company policies and regulatory requirements in the fintech domain.<br>Qualifications<br> <br>Candidates should possess strong Interpersonal Skills and Customer Service capabilities to lead teams and provide high-quality support. Candidates should possess solid Communication skills to interact clearly with customers, team members, and stakeholders. Candidates should possess Analytical Skills and a focus on Customer Satisfaction to monitor performance, interpret data, and drive service improvements. Experience leading call center or customer support teams, ideally within fintech or financial services. Knowledge of fintech products, digital payments, or financial regulations is an advantage. Ability to work in a fast-paced, target-driven environment and manage multiple priorities effectively. Proficiency with call center systems, CRM tools, and basic reporting in Excel or similar platforms. Relevant diploma or degree in business, finance, communications, or a related field preferred.

Company Description i SON Xperiences is a customer engagement and AI solutions company that blends advanced technology with human-centered service. The organization focuses on transforming businesses through AI-powered tools that enhance efficiency, innovation, and seamless customer experiences. As pioneers in AI-driven customer engagement, i SON Xperiences helps clients scale operations, optimize performance, and deliver interactions that feel personal and meaningful. Team members join a future-focused environment where AI and human empathy work together to redefine how organizations connect with their customers.<br>Role Description The Call Center Team Lead (Fintech) is a full-time on-site role based in Dubai, responsible for supervising a team of customer service representatives supporting fintech products and services. Day-to-day tasks include monitoring team performance, managing schedules, ensuring adherence to call center standards, and guiding the team in resolving customer queries efficiently and accurately. The role involves coaching and mentoring team members, conducting performance reviews, and providing regular feedback to improve service quality and customer satisfaction. The Team Lead collaborates with management and other departments to escalate complex issues, implement process improvements, and align the team’s activities with business goals. This position also requires preparing reports, tracking key metrics, and ensuring compliance with company policies and regulatory requirements in the fintech domain.<br>Qualifications<br> <br>Candidates should possess strong Interpersonal Skills and Customer Service capabilities to lead teams and provide high-quality support. Candidates should possess solid Communication skills to interact clearly with customers, team members, and stakeholders. Candidates should possess Analytical Skills and a focus on Customer Satisfaction to monitor performance, interpret data, and drive service improvements. Experience leading call center or customer support teams, ideally within fintech or financial services. Knowledge of fintech products, digital payments, or financial regulations is an advantage. Ability to work in a fast-paced, target-driven environment and manage multiple priorities effectively. Proficiency with call center systems, CRM tools, and basic reporting in Excel or similar platforms. Relevant diploma or degree in business, finance, communications, or a related field preferred.

<p>A customer-focused business environment in Dubai offers a capable Call Center Team Leader the opportunity to guide customer service representatives, monitor daily call activities, and help maintain consistent service quality and team performance.</p> <p>Key Responsibilities<br /> Lead and coordinate daily call center agent activities.<br /> Allocate tasks, call queues, and work schedules among team members.<br /> Monitor inbound and outbound calls to maintain service standards.<br /> Support agents in handling difficult customer inquiries and escalations.<br /> Track team performance, attendance, productivity, and service targets.<br /> Review call quality and provide constructive feedback to team members.<br /> Conduct team briefings and communicate daily priorities.<br /> Assist new employees with orientation and basic process training.<br /> Prepare daily and weekly performance reports for management.<br /> Maintain accurate records of customer interactions and escalated cases.<br /> Coordinate with other departments to resolve customer-related issues.<br /> Identify recurring problems and suggest improvements to call-handling procedures.<br /> Ensure agents follow company policies, scripts, quality standards, and customer-service procedures.<br /> Encourage teamwork and maintain a professional working environment.<br /> Requirements<br /> Diploma or Bachelor&#8217;s degree in Business Administration, Customer Service, Management, or a related field is preferred.<br /> Previous experience in call center, customer service, BPO, or contact center operations is an advantage.<br /> Team leadership or supervisory experience is preferred.<br /> Freshers with relevant qualifications and strong communication or leadership skills may also apply.<br /> Good English communication and interpersonal skills.<br /> Confident in handling customer complaints and escalations.<br /> Basic knowledge of CRM, call-center systems, and MS Office.<br /> Strong organizational, monitoring, and problem-solving abilities.<br /> Ability to work with performance targets and deadlines.<br /> Professional, responsible, and team-oriented approach.<br /> Willingness to work flexible shifts when required.<br /> UAE/GCC experience is an advantage but not mandatory.</p> <p>Qualified applicants may share their updated CV to Email: hr.reeva@proton.me</p>

<p>A customer-focused business environment in Dubai offers a capable Call Center Team Leader the opportunity to guide customer service representatives, monitor daily call activities, and help maintain consistent service quality and team performance.</p> <p>Key Responsibilities<br /> Lead and coordinate daily call center agent activities.<br /> Allocate tasks, call queues, and work schedules among team members.<br /> Monitor inbound and outbound calls to maintain service standards.<br /> Support agents in handling difficult customer inquiries and escalations.<br /> Track team performance, attendance, productivity, and service targets.<br /> Review call quality and provide constructive feedback to team members.<br /> Conduct team briefings and communicate daily priorities.<br /> Assist new employees with orientation and basic process training.<br /> Prepare daily and weekly performance reports for management.<br /> Maintain accurate records of customer interactions and escalated cases.<br /> Coordinate with other departments to resolve customer-related issues.<br /> Identify recurring problems and suggest improvements to call-handling procedures.<br /> Ensure agents follow company policies, scripts, quality standards, and customer-service procedures.<br /> Encourage teamwork and maintain a professional working environment.<br /> Requirements<br /> Diploma or Bachelor&#8217;s degree in Business Administration, Customer Service, Management, or a related field is preferred.<br /> Previous experience in call center, customer service, BPO, or contact center operations is an advantage.<br /> Team leadership or supervisory experience is preferred.<br /> Freshers with relevant qualifications and strong communication or leadership skills may also apply.<br /> Good English communication and interpersonal skills.<br /> Confident in handling customer complaints and escalations.<br /> Basic knowledge of CRM, call-center systems, and MS Office.<br /> Strong organizational, monitoring, and problem-solving abilities.<br /> Ability to work with performance targets and deadlines.<br /> Professional, responsible, and team-oriented approach.<br /> Willingness to work flexible shifts when required.<br /> UAE/GCC experience is an advantage but not mandatory.</p> <p>Qualified applicants may share their updated CV to Email: hr.reeva@proton.me</p>

<p>A customer-focused business environment in Dubai offers a capable Call Center Team Leader the opportunity to guide customer service representatives, monitor daily call activities, and help maintain consistent service quality and team performance.</p> <p>Key Responsibilities<br /> Lead and coordinate daily call center agent activities.<br /> Allocate tasks, call queues, and work schedules among team members.<br /> Monitor inbound and outbound calls to maintain service standards.<br /> Support agents in handling difficult customer inquiries and escalations.<br /> Track team performance, attendance, productivity, and service targets.<br /> Review call quality and provide constructive feedback to team members.<br /> Conduct team briefings and communicate daily priorities.<br /> Assist new employees with orientation and basic process training.<br /> Prepare daily and weekly performance reports for management.<br /> Maintain accurate records of customer interactions and escalated cases.<br /> Coordinate with other departments to resolve customer-related issues.<br /> Identify recurring problems and suggest improvements to call-handling procedures.<br /> Ensure agents follow company policies, scripts, quality standards, and customer-service procedures.<br /> Encourage teamwork and maintain a professional working environment.<br /> Requirements<br /> Diploma or Bachelor&#8217;s degree in Business Administration, Customer Service, Management, or a related field is preferred.<br /> Previous experience in call center, customer service, BPO, or contact center operations is an advantage.<br /> Team leadership or supervisory experience is preferred.<br /> Freshers with relevant qualifications and strong communication or leadership skills may also apply.<br /> Good English communication and interpersonal skills.<br /> Confident in handling customer complaints and escalations.<br /> Basic knowledge of CRM, call-center systems, and MS Office.<br /> Strong organizational, monitoring, and problem-solving abilities.<br /> Ability to work with performance targets and deadlines.<br /> Professional, responsible, and team-oriented approach.<br /> Willingness to work flexible shifts when required.<br /> UAE/GCC experience is an advantage but not mandatory.</p> <p>Qualified applicants may share their updated CV to Email: hrjaden06@gmail.com</p>

<p>A customer-focused business environment in Dubai offers a capable Call Center Team Leader the opportunity to guide customer service representatives, monitor daily call activities, and help maintain consistent service quality and team performance.</p> <p>Key Responsibilities<br /> Lead and coordinate daily call center agent activities.<br /> Allocate tasks, call queues, and work schedules among team members.<br /> Monitor inbound and outbound calls to maintain service standards.<br /> Support agents in handling difficult customer inquiries and escalations.<br /> Track team performance, attendance, productivity, and service targets.<br /> Review call quality and provide constructive feedback to team members.<br /> Conduct team briefings and communicate daily priorities.<br /> Assist new employees with orientation and basic process training.<br /> Prepare daily and weekly performance reports for management.<br /> Maintain accurate records of customer interactions and escalated cases.<br /> Coordinate with other departments to resolve customer-related issues.<br /> Identify recurring problems and suggest improvements to call-handling procedures.<br /> Ensure agents follow company policies, scripts, quality standards, and customer-service procedures.<br /> Encourage teamwork and maintain a professional working environment.<br /> Requirements<br /> Diploma or Bachelor&#8217;s degree in Business Administration, Customer Service, Management, or a related field is preferred.<br /> Previous experience in call center, customer service, BPO, or contact center operations is an advantage.<br /> Team leadership or supervisory experience is preferred.<br /> Freshers with relevant qualifications and strong communication or leadership skills may also apply.<br /> Good English communication and interpersonal skills.<br /> Confident in handling customer complaints and escalations.<br /> Basic knowledge of CRM, call-center systems, and MS Office.<br /> Strong organizational, monitoring, and problem-solving abilities.<br /> Ability to work with performance targets and deadlines.<br /> Professional, responsible, and team-oriented approach.<br /> Willingness to work flexible shifts when required.<br /> UAE/GCC experience is an advantage but not mandatory.</p> <p>Qualified applicants may share their updated CV to Email: hrjaden06@gmail.com</p>

<p>The Call Center Team Leader will lead a dedicated outbound calling team responsible for driving sales and conversions for Parties, Memberships, and seasonal promotional campaigns across the Orange Wheels, Orange Hub, and Orange Seeds Nursery brands. The role combines hands-on outbound calling with team leadership, coaching, and performance reporting, ensuring the outbound function consistently delivers revenue targets while maintaining a high standard of guest experience on every call.</p><p>Key Responsibilities</p><p>Outbound Calling & Sales</p><ul><li><p>Personally handle outbound calls to drive sales of birthday parties, memberships, and seasonal/promotional offers across OW, OH, and OSN.</p></li><li><p>Achieve and exceed individual and team outbound sales/conversion targets set monthly.</p></li><li><p>Identify and qualify leads from CRM/database lists, walk-in enquiries, past guests, and marketing campaigns for proactive follow-up.</p></li><li><p>Handle objections professionally and convert enquiries into confirmed bookings and membership sign-ups.</p></li><li><p>Ensure accurate and timely data capture of every call outcome in the CRM/call system.</p></li></ul><p>Team Management & Training</p><ul><li><p>Lead, motivate, and manage the day-to-day performance of the outbound call center team.</p></li><li><p>Design and deliver structured training on outbound calling techniques, sales scripts, objection handling, and product/brand knowledge (parties, memberships, promotions) for new and existing team members.</p></li><li><p>Conduct regular call quality monitoring, live/recorded call audits, and provide coaching feedback to improve conversion rates.</p></li><li><p>Set individual targets for team members, track performance, and manage underperformance through structured improvement plans.</p></li><li><p>Roster and manage shift/call schedules to ensure adequate coverage across peak calling hours and seasonal campaign periods.</p></li></ul><p>Reporting & MIS</p><ul><li><p>Prepare and share daily call performance reports (calls made, connects, conversions, revenue) with management.</p></li><li><p>Compile weekly and monthly outbound sales reports with trend analysis, conversion ratios, and campaign-wise performance across OW, OH, and OSN.</p></li><li><p>Track and report on team-level and individual KPIs, highlighting risks, opportunities, and recommendations to improve outbound performance.</p></li><li><p>Coordinate with Marketing and Centre teams to align outbound calling campaigns with ongoing promotions and seasonal offers.</p></li><li><p>Maintain accurate documentation of scripts, call logs, and campaign outcomes for audit and continuity purposes.</p></li></ul><p>Candidate Requirements</p><p>Experience</p><ul><li><p>Minimum 5 years of outbound call Center experience, with a proven track record of outbound sales/conversion success.</p></li><li><p>Prior background in Airlines call Centers, Travel industry, or Hospitality strongly preferred.</p></li><li><p>Prior experience in a Team Leader / supervisory role managing outbound call Center agents is highly desirable.</p></li></ul><p>Skills & Competencies</p><ul><li><p>Strong outbound sales and persuasion skills, with the ability to convert calls into confirmed bookings/sign-ups.</p></li><li><p>Proven ability to train, coach, and motivate a team of outbound calling agents.</p></li><li><p>Strong analytical skills with the ability to build and present daily, weekly, and monthly performance reports.</p></li><li><p>Excellent verbal communication and telephone etiquette.</p></li><li><p>Working knowledge of CRM/call Center systems and MS Excel/Office tools for reporting.</p></li><li><p>Well organized, target-driven, and able to work under pressure during seasonal peak periods.</p></li></ul><p>Language Requirements</p><ul><li><p>Fluency in English and Arabic is mandatory (spoken and written).</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Identify and qualify leads from CRM/database lists, walk-in enquiries, past guests, and marketing campaigns for proactive follow-up.</p></li></ul>

Job Title: Call Center Agent<br>About the Role: We are looking for a proactive Call Center Agent to handle IT-related customer inquiries across calls, chats, and emails. You will ensure customer satisfaction, resolve technical issues, and promote ASUS products and services.<br>Duties and Responsibilities:Manage inbound calls, chats, and emails. Resolve customer complaints and provide solutions or alternatives. Promote ASUS products and services when appropriate. Maintain KPIs and provide care calls as needed. Process RMAs and handle internal systems. Assist and train new team members. Maintain professionalism and work efficiently under pressure. Qualifications:Bachelor’s degree. Fluent in English and Arabic (written and verbal). Minimum 1 year of call center and customer service with technical support experience. Proficient in Microsoft Office. Strong multitasking, organizational skills, and attention to detail.<br><br><br>Disclaimer When you submit your information to Linked In, your information will be collected, processed, and used by Linked In. Linked In will share your information to ASUS for job recruitment purpose.