Call Center Jobs in UAE

<h2>Arabic-Speaking Call Center Agent</h2><p>We are looking for Arabic-speaking Call Center Agents to join our healthcare contact center team. The ideal candidates will be Arabic-speaking nationals with proven experience working in a healthcare call center or healthcare customer service environment.</p><p>The role involves handling patient inquiries, appointment requests, service-related questions, and general customer support while maintaining a professional, empathetic, and patient-focused approach.</p><h2>Key Responsibilities</h2><ul><li>Handle inbound and outbound calls from patients and customers in Arabic and English, as required</li><li>Schedule, confirm, reschedule, and cancel patient appointments</li><li>Respond to patient inquiries regarding healthcare services, appointments, clinics, and general information</li><li>Meet assigned call center KPIs, including call quality, response time, customer satisfaction, and productivity targets</li></ul><h2>Requirements</h2><ul><li><strong>Mandatory:</strong> Previous experience in a healthcare call center or healthcare customer service role</li><li>Strong Arabic communication skills, both verbal and written</li><li>Good command of English is preferred</li><li>Excellent telephone etiquette and customer service skills</li></ul><h2>Preferred Qualifications</h2><ul><li>Experience with hospital, clinic, medical center, or healthcare group call centers</li></ul><p><strong>Important:</strong> Candidates without previous healthcare call center experience will not be considered for this position.</p>

???? WE’RE HIRING! CALL CENTER AGENT – BEAUTIINGO GROUPBeautiingo Group is looking for an experienced and motivated Call Center Agent to join our growing medical team. Requirements:Minimum 2 years of Call Center experience, preferably in the medical/healthcare field Excellent communication and customer service skills Strong sales and persuasion skills Ability to handle inbound & outbound calls Experience with appointment booking and patient follow-up Good command of Arabic & English Target-oriented and able to work under pressure???? Locations: Sharjah | Ajman | Dubai???? Send your CV via Whats App: +971 52 449 0008Join Beautiingo Group and grow your career with us.

<p>A well-established company is hiring an experienced and motivated Call Center Supervisor to manage daily call center operations, supervise customer service agents, monitor performance, and ensure high-quality customer support. The ideal candidate should have strong leadership, communication, and problem-solving skills.</p> <p>Responsibilities<br /> Supervise and coordinate the daily activities of call center agents.<br /> Assign tasks, monitor attendance, and manage team schedules.<br /> Monitor calls and agent performance to maintain service quality.<br /> Set daily and weekly team targets and follow up on performance.<br /> Provide coaching, guidance, and feedback to team members.<br /> Handle escalated customer complaints and complex inquiries.<br /> Monitor KPIs such as call volume, response time, resolution rate, and customer satisfaction.<br /> Prepare daily, weekly, and monthly performance reports.<br /> Ensure agents follow company policies, procedures, and communication standards.<br /> Coordinate with other departments to resolve customer issues.<br /> Identify performance gaps and arrange appropriate training or coaching.<br /> Maintain accurate records of customer interactions and team performance.<br /> Motivate the team and maintain a positive working environment.<br /> Assist management with improving customer service processes.<br /> Perform other duties assigned by management.<br /> Requirements<br /> Previous experience as a Call Center Supervisor, Team Leader, or Senior Call Center Agent.<br /> Experience in customer service, BPO, or contact center operations.<br /> Strong leadership and team-management skills.<br /> Excellent spoken and written English.<br /> Good knowledge of call center KPIs and performance monitoring.<br /> Strong communication, negotiation, and problem-solving abilities.<br /> Good computer skills and familiarity with CRM/call center systems.<br /> Ability to work under pressure and meet targets.<br /> UAE experience is an advantage.<br /> Ability to work shifts, weekends, or holidays when required.</p> <p>&#x1f4e9; Interested candidates can send their updated CV for consideration.hr.anikaglobal@gmail.com</p>

<p>A customer-focused business environment in Dubai offers a capable Call Center Team Leader the opportunity to guide customer service representatives, monitor daily call activities, and help maintain consistent service quality and team performance.</p> <p>Key Responsibilities<br /> Lead and coordinate daily call center agent activities.<br /> Allocate tasks, call queues, and work schedules among team members.<br /> Monitor inbound and outbound calls to maintain service standards.<br /> Support agents in handling difficult customer inquiries and escalations.<br /> Track team performance, attendance, productivity, and service targets.<br /> Review call quality and provide constructive feedback to team members.<br /> Conduct team briefings and communicate daily priorities.<br /> Assist new employees with orientation and basic process training.<br /> Prepare daily and weekly performance reports for management.<br /> Maintain accurate records of customer interactions and escalated cases.<br /> Coordinate with other departments to resolve customer-related issues.<br /> Identify recurring problems and suggest improvements to call-handling procedures.<br /> Ensure agents follow company policies, scripts, quality standards, and customer-service procedures.<br /> Encourage teamwork and maintain a professional working environment.<br /> Requirements<br /> Diploma or Bachelor&#8217;s degree in Business Administration, Customer Service, Management, or a related field is preferred.<br /> Previous experience in call center, customer service, BPO, or contact center operations is an advantage.<br /> Team leadership or supervisory experience is preferred.<br /> Freshers with relevant qualifications and strong communication or leadership skills may also apply.<br /> Good English communication and interpersonal skills.<br /> Confident in handling customer complaints and escalations.<br /> Basic knowledge of CRM, call-center systems, and MS Office.<br /> Strong organizational, monitoring, and problem-solving abilities.<br /> Ability to work with performance targets and deadlines.<br /> Professional, responsible, and team-oriented approach.<br /> Willingness to work flexible shifts when required.<br /> UAE/GCC experience is an advantage but not mandatory.</p> <p>Qualified applicants may share their updated CV to Email: hr.reeva@proton.me</p>

Job Title: Call Center Agent<br>About the Role: We are looking for a proactive Call Center Agent to handle IT-related customer inquiries across calls, chats, and emails. You will ensure customer satisfaction, resolve technical issues, and promote ASUS products and services.<br>Duties and Responsibilities:Manage inbound calls, chats, and emails. Resolve customer complaints and provide solutions or alternatives. Promote ASUS products and services when appropriate. Maintain KPIs and provide care calls as needed. Process RMAs and handle internal systems. Assist and train new team members. Maintain professionalism and work efficiently under pressure. Qualifications:Bachelor’s degree. Fluent in English and Arabic (written and verbal). Minimum 1 year of call center and customer service with technical support experience. Proficient in Microsoft Office. Strong multitasking, organizational skills, and attention to detail.<br><br><br>Disclaimer When you submit your information to Linked In, your information will be collected, processed, and used by Linked In. Linked In will share your information to ASUS for job recruitment purpose.

<p>A growing organization is seeking a confident and customer-focused Call Center Agent to handle customer inquiries, provide accurate information, resolve service concerns, and maintain positive customer relationships. Candidates with good communication skills and a professional telephone manner are encouraged to apply.</p> <p>Key Responsibilities</p> <p>Handle incoming and outgoing customer calls professionally.</p> <p>Respond to customer inquiries and provide accurate information.</p> <p>Assist customers with complaints, requests, and service-related issues.</p> <p>Follow up on customer inquiries and pending requests.</p> <p>Maintain accurate customer records and call reports.</p> <p>Requirements</p> <p>High school diploma or equivalent; a relevant qualification is an advantage.</p> <p>Previous call center or customer service experience is preferred.</p> <p>Freshers with excellent communication skills may apply.</p> <p>Good spoken English and a professional telephone manner.</p> <p>Basic computer knowledge and data-entry skills.</p> <p>Patient, friendly, and able to handle challenging conversations.</p> <p>Preferred Skills</p> <p>Customer Service | Telephone Etiquette | Call Handling | Problem Solving | Communication | CRM Systems | Data Entry | Active Listening</p> <p>Category: Call Center<br /> Industry: Customer Service / Telecommunications / Corporate Services</p> <p>To apply, share your CV at:<br /> amalchaudhary248@gmail.com</p>

<p>A growing organization is seeking a confident and customer-focused Call Center Agent to handle customer inquiries, provide accurate information, resolve service concerns, and maintain positive customer relationships. Candidates with good communication skills and a professional telephone manner are encouraged to apply.</p> <p>Key Responsibilities</p> <p>Handle incoming and outgoing customer calls professionally.</p> <p>Respond to customer inquiries and provide accurate information.</p> <p>Assist customers with complaints, requests, and service-related issues.</p> <p>Follow up on customer inquiries and pending requests.</p> <p>Maintain accurate customer records and call reports.</p> <p>Requirements</p> <p>High school diploma or equivalent; a relevant qualification is an advantage.</p> <p>Previous call center or customer service experience is preferred.</p> <p>Freshers with excellent communication skills may apply.</p> <p>Good spoken English and a professional telephone manner.</p> <p>Basic computer knowledge and data-entry skills.</p> <p>Patient, friendly, and able to handle challenging conversations.</p> <p>Preferred Skills</p> <p>Customer Service | Telephone Etiquette | Call Handling | Problem Solving | Communication | CRM Systems | Data Entry | Active Listening</p> <p>Category: Call Center<br /> Industry: Customer Service / Telecommunications / Corporate Services</p> <p>To apply, share your CV at:<br /> amalchaudhary248@gmail.com</p>

<p>The Call Center Team Leader will lead a dedicated outbound calling team responsible for driving sales and conversions for Parties, Memberships, and seasonal promotional campaigns across the Orange Wheels, Orange Hub, and Orange Seeds Nursery brands. The role combines hands-on outbound calling with team leadership, coaching, and performance reporting, ensuring the outbound function consistently delivers revenue targets while maintaining a high standard of guest experience on every call.</p><p>Key Responsibilities</p><p>Outbound Calling & Sales</p><ul><li><p>Personally handle outbound calls to drive sales of birthday parties, memberships, and seasonal/promotional offers across OW, OH, and OSN.</p></li><li><p>Achieve and exceed individual and team outbound sales/conversion targets set monthly.</p></li><li><p>Identify and qualify leads from CRM/database lists, walk-in enquiries, past guests, and marketing campaigns for proactive follow-up.</p></li><li><p>Handle objections professionally and convert enquiries into confirmed bookings and membership sign-ups.</p></li><li><p>Ensure accurate and timely data capture of every call outcome in the CRM/call system.</p></li></ul><p>Team Management & Training</p><ul><li><p>Lead, motivate, and manage the day-to-day performance of the outbound call center team.</p></li><li><p>Design and deliver structured training on outbound calling techniques, sales scripts, objection handling, and product/brand knowledge (parties, memberships, promotions) for new and existing team members.</p></li><li><p>Conduct regular call quality monitoring, live/recorded call audits, and provide coaching feedback to improve conversion rates.</p></li><li><p>Set individual targets for team members, track performance, and manage underperformance through structured improvement plans.</p></li><li><p>Roster and manage shift/call schedules to ensure adequate coverage across peak calling hours and seasonal campaign periods.</p></li></ul><p>Reporting & MIS</p><ul><li><p>Prepare and share daily call performance reports (calls made, connects, conversions, revenue) with management.</p></li><li><p>Compile weekly and monthly outbound sales reports with trend analysis, conversion ratios, and campaign-wise performance across OW, OH, and OSN.</p></li><li><p>Track and report on team-level and individual KPIs, highlighting risks, opportunities, and recommendations to improve outbound performance.</p></li><li><p>Coordinate with Marketing and Centre teams to align outbound calling campaigns with ongoing promotions and seasonal offers.</p></li><li><p>Maintain accurate documentation of scripts, call logs, and campaign outcomes for audit and continuity purposes.</p></li></ul><p>Candidate Requirements</p><p>Experience</p><ul><li><p>Minimum 5 years of outbound call Center experience, with a proven track record of outbound sales/conversion success.</p></li><li><p>Prior background in Airlines call Centers, Travel industry, or Hospitality strongly preferred.</p></li><li><p>Prior experience in a Team Leader / supervisory role managing outbound call Center agents is highly desirable.</p></li></ul><p>Skills & Competencies</p><ul><li><p>Strong outbound sales and persuasion skills, with the ability to convert calls into confirmed bookings/sign-ups.</p></li><li><p>Proven ability to train, coach, and motivate a team of outbound calling agents.</p></li><li><p>Strong analytical skills with the ability to build and present daily, weekly, and monthly performance reports.</p></li><li><p>Excellent verbal communication and telephone etiquette.</p></li><li><p>Working knowledge of CRM/call Center systems and MS Excel/Office tools for reporting.</p></li><li><p>Well organized, target-driven, and able to work under pressure during seasonal peak periods.</p></li></ul><p>Language Requirements</p><ul><li><p>Fluency in English and Arabic is mandatory (spoken and written).</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Identify and qualify leads from CRM/database lists, walk-in enquiries, past guests, and marketing campaigns for proactive follow-up.</p></li></ul>

<p>A customer-focused business environment in Dubai offers a capable Call Center Team Leader the opportunity to guide customer service representatives, monitor daily call activities, and help maintain consistent service quality and team performance.</p> <p>Key Responsibilities<br /> Lead and coordinate daily call center agent activities.<br /> Allocate tasks, call queues, and work schedules among team members.<br /> Monitor inbound and outbound calls to maintain service standards.<br /> Support agents in handling difficult customer inquiries and escalations.<br /> Track team performance, attendance, productivity, and service targets.<br /> Review call quality and provide constructive feedback to team members.<br /> Conduct team briefings and communicate daily priorities.<br /> Assist new employees with orientation and basic process training.<br /> Prepare daily and weekly performance reports for management.<br /> Maintain accurate records of customer interactions and escalated cases.<br /> Coordinate with other departments to resolve customer-related issues.<br /> Identify recurring problems and suggest improvements to call-handling procedures.<br /> Ensure agents follow company policies, scripts, quality standards, and customer-service procedures.<br /> Encourage teamwork and maintain a professional working environment.<br /> Requirements<br /> Diploma or Bachelor&#8217;s degree in Business Administration, Customer Service, Management, or a related field is preferred.<br /> Previous experience in call center, customer service, BPO, or contact center operations is an advantage.<br /> Team leadership or supervisory experience is preferred.<br /> Freshers with relevant qualifications and strong communication or leadership skills may also apply.<br /> Good English communication and interpersonal skills.<br /> Confident in handling customer complaints and escalations.<br /> Basic knowledge of CRM, call-center systems, and MS Office.<br /> Strong organizational, monitoring, and problem-solving abilities.<br /> Ability to work with performance targets and deadlines.<br /> Professional, responsible, and team-oriented approach.<br /> Willingness to work flexible shifts when required.<br /> UAE/GCC experience is an advantage but not mandatory.</p> <p>Qualified applicants may share their updated CV to Email: hr.reeva@proton.me</p>

<p>A customer-focused business environment in Dubai offers a capable Call Center Team Leader the opportunity to guide customer service representatives, monitor daily call activities, and help maintain consistent service quality and team performance.</p> <p>Key Responsibilities<br /> Lead and coordinate daily call center agent activities.<br /> Allocate tasks, call queues, and work schedules among team members.<br /> Monitor inbound and outbound calls to maintain service standards.<br /> Support agents in handling difficult customer inquiries and escalations.<br /> Track team performance, attendance, productivity, and service targets.<br /> Review call quality and provide constructive feedback to team members.<br /> Conduct team briefings and communicate daily priorities.<br /> Assist new employees with orientation and basic process training.<br /> Prepare daily and weekly performance reports for management.<br /> Maintain accurate records of customer interactions and escalated cases.<br /> Coordinate with other departments to resolve customer-related issues.<br /> Identify recurring problems and suggest improvements to call-handling procedures.<br /> Ensure agents follow company policies, scripts, quality standards, and customer-service procedures.<br /> Encourage teamwork and maintain a professional working environment.<br /> Requirements<br /> Diploma or Bachelor&#8217;s degree in Business Administration, Customer Service, Management, or a related field is preferred.<br /> Previous experience in call center, customer service, BPO, or contact center operations is an advantage.<br /> Team leadership or supervisory experience is preferred.<br /> Freshers with relevant qualifications and strong communication or leadership skills may also apply.<br /> Good English communication and interpersonal skills.<br /> Confident in handling customer complaints and escalations.<br /> Basic knowledge of CRM, call-center systems, and MS Office.<br /> Strong organizational, monitoring, and problem-solving abilities.<br /> Ability to work with performance targets and deadlines.<br /> Professional, responsible, and team-oriented approach.<br /> Willingness to work flexible shifts when required.<br /> UAE/GCC experience is an advantage but not mandatory.</p> <p>Qualified applicants may share their updated CV to Email: hrjaden06@gmail.com</p>

<p>A customer-focused business environment in Dubai offers a capable Call Center Team Leader the opportunity to guide customer service representatives, monitor daily call activities, and help maintain consistent service quality and team performance.</p> <p>Key Responsibilities<br /> Lead and coordinate daily call center agent activities.<br /> Allocate tasks, call queues, and work schedules among team members.<br /> Monitor inbound and outbound calls to maintain service standards.<br /> Support agents in handling difficult customer inquiries and escalations.<br /> Track team performance, attendance, productivity, and service targets.<br /> Review call quality and provide constructive feedback to team members.<br /> Conduct team briefings and communicate daily priorities.<br /> Assist new employees with orientation and basic process training.<br /> Prepare daily and weekly performance reports for management.<br /> Maintain accurate records of customer interactions and escalated cases.<br /> Coordinate with other departments to resolve customer-related issues.<br /> Identify recurring problems and suggest improvements to call-handling procedures.<br /> Ensure agents follow company policies, scripts, quality standards, and customer-service procedures.<br /> Encourage teamwork and maintain a professional working environment.<br /> Requirements<br /> Diploma or Bachelor&#8217;s degree in Business Administration, Customer Service, Management, or a related field is preferred.<br /> Previous experience in call center, customer service, BPO, or contact center operations is an advantage.<br /> Team leadership or supervisory experience is preferred.<br /> Freshers with relevant qualifications and strong communication or leadership skills may also apply.<br /> Good English communication and interpersonal skills.<br /> Confident in handling customer complaints and escalations.<br /> Basic knowledge of CRM, call-center systems, and MS Office.<br /> Strong organizational, monitoring, and problem-solving abilities.<br /> Ability to work with performance targets and deadlines.<br /> Professional, responsible, and team-oriented approach.<br /> Willingness to work flexible shifts when required.<br /> UAE/GCC experience is an advantage but not mandatory.</p> <p>Qualified applicants may share their updated CV to Email: hrjaden06@gmail.com</p>

<p>A Call Center Agent is responsible for handling incoming and outgoing customer calls, providing information about company products and services, addressing customer concerns, and delivering professional customer support. The role focuses on maintaining customer satisfaction, resolving inquiries efficiently, and ensuring a positive customer experience.<br /> candidate share CV via shanainterco@gmail.com</p>

<p>A Call Center Agent is responsible for handling incoming and outgoing customer calls, providing information about company products and services, addressing customer concerns, and delivering professional customer support. The role focuses on maintaining customer satisfaction, resolving inquiries efficiently, and ensuring a positive customer experience.<br /> candidate share CV via shanainterco@gmail.com</p>

<p>A leading company is looking for a friendly and customer-focused Call Center Agent to handle customer enquiries, provide accurate information, resolve service-related concerns, and maintain professional communication. Candidates with good speaking skills and a positive attitude are encouraged to apply.</p> <p>Key Responsibilities</p> <p>Handle incoming and outgoing customer calls.</p> <p>Respond to customer enquiries and provide relevant information.</p> <p>Assist customers with complaints, requests, and service issues.</p> <p>Maintain accurate customer records and call details.</p> <p>Follow up on customer requests and pending matters.</p> <p>Explain company products, services, and procedures.</p> <p>Maintain professional communication and service standards.</p> <p>Requirements</p> <p>High school diploma or equivalent; a diploma in Business or Customer Service is an advantage.</p> <p>Previous call center or customer service experience is preferred.</p> <p>Good English communication skills; additional languages are an advantage.</p> <p>Basic computer and data-entry skills.</p> <p>Patient, confident, and customer-oriented.</p> <p>Ability to work under pressure and meet performance targets.</p> <p>Preferred Skills</p> <p>Customer Support | Telephone Etiquette | Communication | Complaint Handling | CRM Systems | Data Entry | Problem-Solving | Active Listening</p> <p>Category: Call Center<br /> Industry: Customer Service / Telecommunications / Corporate Services</p> <p>To apply, share your CV at:<br /> hr.tanyaas@gmail.com</p>

<p>A dynamic company in Dubai is looking for a friendly and customer-focused Call Center Agent to handle customer inquiries, provide accurate information, and ensure a smooth service experience. This role is suitable for candidates with good communication skills who enjoy working with people.</p> <p>Key Responsibilities<br /> Handle inbound and outbound customer calls professionally.<br /> Respond to customer questions and provide clear information.<br /> Understand customer concerns and offer appropriate solutions.<br /> Record customer details, requests, and call outcomes accurately.<br /> Follow up on pending inquiries and service requests.<br /> Escalate complex issues to the appropriate department when required.<br /> Maintain a professional and positive attitude during every interaction.<br /> Meet assigned service and performance targets.<br /> Requirements<br /> Good spoken English and communication skills.<br /> Previous call center or customer service experience is an advantage.<br /> Basic computer and data-entry skills.<br /> Ability to handle multiple customer interactions efficiently.</p> <p>Note: Applicants may send their CV by email to farzacon@gmail.com</p>

<p>A dynamic company in Dubai is looking for a friendly and customer-focused Call Center Agent to handle customer inquiries, provide accurate information, and ensure a smooth service experience. This role is suitable for candidates with good communication skills who enjoy working with people.</p> <p>Key Responsibilities<br /> Handle inbound and outbound customer calls professionally.<br /> Respond to customer questions and provide clear information.<br /> Understand customer concerns and offer appropriate solutions.<br /> Record customer details, requests, and call outcomes accurately.<br /> Follow up on pending inquiries and service requests.<br /> Escalate complex issues to the appropriate department when required.<br /> Maintain a professional and positive attitude during every interaction.<br /> Meet assigned service and performance targets.<br /> Requirements<br /> Good spoken English and communication skills.<br /> Previous call center or customer service experience is an advantage.<br /> Basic computer and data-entry skills.<br /> Ability to handle multiple customer interactions efficiently.</p> <p>Note: Applicants may send their CV by email to shanainterco@gmail.com</p>

<h2>Call Center Sales Operator</h2><h2>Job Overview</h2><p>BRS Group is looking for a <strong>Call Center Sales Operator</strong> to join our team in Dubai.</p><p>The role is focused on working with <strong>warm inbound leads</strong> — clients who are already interested in interior design and renovation services for villas, apartments, and commercial spaces.</p><p>The main goal is to understand the client’s request, clearly explain our services, qualify the lead, and schedule a meeting with the relevant specialist.</p><p><strong>Location:</strong> Dubai<br><strong>Employment Type:</strong> Full-time<br><strong>Work Format:</strong> Hybrid<br><strong>Schedule:</strong> 2/2</p><h2>Responsibilities</h2><ul><li>Handle inbound enquiries from potential clients.</li><li>Understand and qualify client requests.</li><li>Provide information about our interior design and renovation services.</li><li>Follow up with interested clients.</li><li>Schedule meetings with clients.</li><li>Maintain clear and professional communication throughout the process.</li></ul><h2>Requirements</h2><ul><li>Minimum 1 year of experience in <strong>call center, customer service, or telephone sales</strong>.</li><li>Confident spoken and written English.</li><li>Strong communication skills.</li><li>Experience in interior design, renovation, construction, real estate, furniture, or a related industry is a strong advantage.</li><li>Personal computer/laptop and headset.</li></ul><h2>What We Offer</h2><ul><li>Warm inbound leads only — <strong>no cold calling</strong>.</li><li><strong>Hybrid work format:</strong> partly office-based and partly remote.</li><li><strong>2/2 schedule</strong>, from <strong>9:00 AM to 9:00 PM</strong>.</li><li>Base salary + KPI-based bonuses.</li><li>Salary discussed individually during the interview.</li></ul>

Job Description<br><br>About Wynn Al Marjan Island:<br><br>Wynn Al Marjan Island will be the first integrated resort in the UAE. Set to open in 2027, the resort will be located 50 miles from Dubai International Airport in the emirate of Ras Al Khaimah. The resort will offer 1,530 rooms and suites, 22 restaurants, lounges, and bars, a theater, and a beach club. It will feature multiple swimming and wading pools, a five-star spa, a salon, a shopping promenade, and a celebrations and events center.<br><br>About The Position<br><br>Wynn Al Marjan Island is currently seeking an Assistant Manager – Call Centre Operations to join the resort’s call center operations team.<br><br>Responsibilities<br><br>The primary duties and responsibilities of this role are:<br><br>Operational Control<br><br> Oversee daily call center operations across all channels (inbound, outbound, digital) Ensure SLAs are consistently achieved (response time, quality, resolution) Monitor real-time performance and take corrective actions proactively Maintain strong control over queue management and service levels Ensure full operational coverage by optimizing multi-tasking deployment across the shift and building a multi-skilled team aligned to business demand Provide operational support by stepping in to handle calls when required, while overseeing multi-tasking across functions and ensuring service continuity <br><br>People Leadership<br><br> Lead, coach, and develop Team Leaders to drive performance and accountability Ensure consistent coaching culture aligned to service quality expectations Support recruitment, onboarding, and capability development Address performance gaps with structured action plans <br><br>Performance & Reporting<br><br> Track and analyse KPIs (SLA, quality, productivity, guest feedback) Identify trends, risks, and improvement opportunities Provide structured reporting and insights to Call Centre leadership <br><br>Guest Experience & Service Quality<br><br> Ensure delivery of Forbes Five-Star service standards across all interactions Drive consistency in tone, personalization, and service execution Handle complex escalations with ownership and resolution focus <br><br>Workforce & Efficiency<br><br> Support workforce planning, scheduling, and coverage optimization Ensure alignment between forecast, staffing, and demand Manage shrinkage, absenteeism, and productivity control <br><br>Process Improvement & Stakeholder Alignment<br><br> Identify and implement process improvements to enhance efficiency and experience Collaborate with internal stakeholders (Rooms, F&B, Revenue, etc.) Ensure smooth operational flow across departments <br><br>Compliance & Risk Control<br><br> Ensure adherence to company policies, SOPs, and regulatory standards Maintain audit readiness and compliance across operations Identify operational risks and act proactively <br><br>About You<br><br>The ideal candidate for this position will have the following experience and qualifications:<br><br> Bachelor’s degree in Business Administration, Management, or related field. 3–5 years of experience in call center operations, with at least 1–2 years in a supervisory or assistant managerial role. Strong understanding of multi-channel operations (calls, email, chat). Strong understanding of call center technologies, CRM systems, and performance metrics. Excellent leadership, communication, and problem-solving skills. Ability to work in a fast-paced, customer-focused environment. Ability to manage KPIs, workforce, and service quality Proficiency in MS Office and call center software platforms. Experience with CRM systems, workforce management tools, reporting platforms and quality assurance programs. Knowledge of customer service best practices and industry standards. Certification in customer service or call center management is a plus. <br><br>About Wynn Al Marjan Island’s Benefits<br><br>We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer an excellent leave policy, a healthcare package, incentive programs, and other employee benefits . The result is a package that makes this role highly attractive to outstanding applicant s seeking a career with Wynn Resorts, among the most renowned and celebrated brands in the global hospitality industry.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Meraki Education is looking for enthusiastic and customer-oriented individuals to join our call center team.<br> The role involves handling inbound and/or outbound calls, assisting families interested in admissions at our school, with their queries, resolving issues, and ensuring parent satisfaction while following company policies and procedures.<br> Key Responsibilities: Answer inbound calls from families promptly and professionally.<br> Make outbound calls towards new leads, follow-ups to existing parents, collecting feedback from existing parents.<br> Handle parent inquiries, complaints, and requests with accuracy and empathy.<br> Provide detailed information about the school, its processes &amp; upcoming events/ activities.<br> Record &amp; update details of all interactions in the CRM.<br> Escalate complex issues to senior team members &amp; refer cases to specific teams depending on case history.<br> Achieve daily/weekly/monthly call handling and performance targets.<br> Maintain a positive, professional, and courteous tone during all customer interactions.<br> Follow call scripts, quality standards, and compliance guidelines.<br> Bachelor’s degree is a must.<br> Prior customer service or call center experience is an advantage but not mandatory.<br> Excellent English communication Skills.<br> Active listening and problem-solving abilities.<br> Ability to remain calm under pressure and handle difficult parents.<br> Basic computer knowledge and familiarity with MS Office/CRM tools.<br> Flexible working in shifts for an international location.<br></span> </div>

<p>A leading company is looking for a friendly and customer-focused Call Center Agent to handle customer enquiries, provide accurate information, resolve service-related concerns, and maintain professional communication. Candidates with good speaking skills and a positive attitude are encouraged to apply.</p> <p>Key Responsibilities</p> <p>Handle incoming and outgoing customer calls.</p> <p>Respond to customer enquiries and provide relevant information.</p> <p>Assist customers with complaints, requests, and service issues.</p> <p>Maintain accurate customer records and call details.</p> <p>Follow up on customer requests and pending matters.</p> <p>Explain company products, services, and procedures.</p> <p>Maintain professional communication and service standards.</p> <p>Requirements</p> <p>High school diploma or equivalent; a diploma in Business or Customer Service is an advantage.</p> <p>Previous call center or customer service experience is preferred.</p> <p>Good English communication skills; additional languages are an advantage.</p> <p>Basic computer and data-entry skills.</p> <p>Patient, confident, and customer-oriented.</p> <p>Ability to work under pressure and meet performance targets.</p> <p>Preferred Skills</p> <p>Customer Support | Telephone Etiquette | Communication | Complaint Handling | CRM Systems | Data Entry | Problem-Solving | Active Listening</p> <p>Category: Call Center<br /> Industry: Customer Service / Telecommunications / Corporate Services</p> <p>To apply, share your CV at:<br /> hr.tanyaas@gmail.com</p>