Qualifications and Experience:

Bachelor's degree in Business Administration, Computer Science, or a related field from a recognized university.

At least 11 years of practical experience in a related field.

CCXP certification or an equivalent certificate in customer experience is considered an added advantage.

Core Professional Skills:

Results-oriented achiever, with high planning and organizational skills, and great attention to detail.

Flexible team player, capable of adapting in environments that require effective prioritization and management of multiple, simultaneous projects.

Innovative problem solver, capable of providing practical solutions and handling complaints effectively.

Goal-oriented leader, maintains a productive work environment and motivates and coaches staff to achieve high performance standards.

Proven ability to manage, coordinate, and collaborate on complex and constantly changing research agendas across various stakeholders.

Possesses advanced project management skills.

Research and Technical Experience:

Proven ability to design and implement high-impact primary research within the "Voice of the Customer" (VOC) framework.

Experience in a wide range of research methods and methodologies, including but not limited to:

Quantitative Research

Qualitative Research such as focus groups, in-depth interviews, and meeting facilitation

Web-based Surveys

Concept Testing

UX Research

Measuring brand awareness, customer satisfaction, and customer experience.