• Overall responsibility of heading EB dept. with an objective to achieve department business targets, guiding, training & motivating the team and ensure that all the procedures are followed.
• Work as per the guidance provided by Vice President – Sharjah branch to lead the department.
• Renewals - Ensuring that all the renewal procedures are followed to submit renewal and alternative quotes to clients as per agreed timelines with best competitive price to achieve highest renewal retention ratio. Applying the best negotiation/placement strategies to achieve the objective.
• New Business - Ensuring all new business enquiries are attended in Timely manner to release best quotations matching client’s requirements to achieve highest conversions ratio. Applying the best negotiation/placement strategies to achieve the objective.
• Ensuring best customer servicing of key accounts to ensure highest customer satisfaction.
• Endorsements - To ensure that all mails pertaining to New business enquiries, renewals, Endorsements & Claims are answered within the stipulated time frame and solution is provided within least agreed Time frame.
• Claims - To ensure that reimbursement claims for all clients are settled as per agreed TATs. Also ensure that all the approvals are arranged
• Ensure Endorsement handling in a timely manner to arrange necessary coverage as per the client’s requirements.
• Develop excellent relationship with insurers at all levels to achieve corporate objectives of better terms, wider cover for clients in order to achieve our business targets.
• Maintain excellent relationship with existing Direct clients by visiting them on a regular basis and providing them best service to retain them with us.
• Assisting Marketing Staff for client meetings when required to present our terms to clients, understand their requirements and helping to achieve desired target premium to win business.
• Identify opportunities to cross sell/upsell and ensuring that clients are provided with proper advice and options to medical coverage.
• Ensuring high degree of accuracy in checking of policy documents and releasing the same on time.
• Ensuring compliance with IA/DHA/DOH regulations as applicable.
• Assist accounts team in collection of outstanding/due premiums.
• Ensure highest levels of systems, efficiency and professionalism.

Skills

• A seasoned professional with medical Insurance background.
• Experience of 8-10 years in the UAE either with an Insurance broker or with an Insurance Company.
• Experienced in handling a team of executives.
• Preferably qualified in Insurance with CII – UK or similar institute Institutes.
• Local Industry of Experience is a must.