- Answer, screen, and forward incoming phone calls.
- Receive, sort, and distribute correspondences.
- Ensure the reception area is tidy and presentable, with all necessary stationery and material (e.g., pens, forms, company brochures and magazines/ newspapers).
Skills
Job Responsibilities
- Greet and welcome guests as soon as they arrive at the organisation’s reception area.
- Direct visitors to the appropriate persons and offices they are visiting after doing due diligence.
- Answer, screen, and forward incoming phone calls.
- Receive, sort, and distribute correspondences.
- Ensure the reception area is tidy and presentable, with all necessary stationery and material (e.g., pens, forms, company brochures and magazines/ newspapers).
- Provide basic and accurate information in-person and via phone/email.
- Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges).
- Order front office supplies and keep inventory of stock.
- Update calendars and schedule meetings.
- Assist with travel and accommodation schedules and prepare vouchers where necessary.
- Keep updated records of office expenses and costs.
- Perform other clerical receptionist duties such as filing, photocopying, transcribing, and scanning.
Requirements
Education and Qualification Requirements
- Bachelor’s degree or its equivalent in a Social Sciences or related discipline.
- Minimum of three (3) years relevant work experience.
Skills and Competencies
- Proven work experience as a Receptionist, Front Office Representative, or similar role.