Patient Coordinator

الإمارات - Dubai United Arab Emirates

KEY ACCOUNTABILITIES:

 

Customer Service

  • Greet clients and create a warm and welcoming environment
  • Provide information on services and schedule meetings where necessary with the Client Relations Consultants for further information on treatments offered, i.e. hair transplant and aesthetic procedures
  • Manage all incoming clients and phone calls in a professional manner
  • Ensure the highest level of customer service is provided at all times
  • Introduce clients to the treating specialist at the time of their appointment
  • Ensure the clinic is neat and tidy at all times
  • Manage the clients and waiting area in an effective and professional manner

 

Reception/General Administration Duties

  • Manage all incoming phone calls in a professional manner
  • Schedule all client consultations and appointments
  • Manage the daily schedule of the clinic and all bookings
  • Ensure all Clinic Staff are continuously advised and updated on appointments, cancellations and any rescheduled appointments
  • Ensure all paperwork is prepared, recorded and filled accordingly
  • Perform any adhoc duties as required to assist in the daily clinic operation
  • Ensure all client information is kept confidential and any sensitive information is protected at all times

 

Skills

QUALIFICATIONS, EXPERIENCE, & SKILLS:

Minimum Qualifications and Knowledge:

No formal qualification required, although a Diploma or Bachelor Degree is desirable.

 

Minimum Experience:

  • 5+ years working in a role with a high level of customer service experience essential
  • Experience working in a fast paced environment
  • Previous administration experience desirable

 

Job-Specific Skills:

  • Knowledge of administration
  • Proficiency in scheduling and organizing calendars for multiple people
  • Ability to handle multiple tasks and prioritize workload
  • Strong ability to build relationships with all stakeholders
  • Excellent customer service skills

 

Behavioural Competencies:

  1. Excellent communication and interpersonal skills
  2. Highly organized with attention to detail
  3. Strong planning and time management skills
  4. Flexible with working hours
  5. Team player

 

تاريخ النشر: ٢٤ مايو ٢٠٢٤
الناشر: Bayt
تاريخ النشر: ٢٤ مايو ٢٠٢٤
الناشر: Bayt