Responsibilities:

• Process Management:
• Assist in the development, implementation, and monitoring of operational processes to ensure efficiency and quality.
• Support process improvements by identifying bottlenecks and suggesting enhancements.
• Document process workflows, standard operating procedures (SOPs), and related documentation.
• Data Analysis and Reporting:
• Collect, analyze, and report data related to process performance.
• Generate regular and ad-hoc reports to support decision-making.
• Monitor key performance indicators (KPIs) to track process efficiency and effectiveness.
• Operational Support:
• Provide administrative support to the process management team, including scheduling meetings and preparing presentations.
• Coordinate with various departments to ensure alignment and adherence to process standards.
• Assist in training and onboarding new team members on process protocols.
• Quality Control:
• Conduct regular audits and reviews to ensure compliance with established processes.
• Identify areas for improvement and implement corrective actions as needed.
• Customer Service:
• Address and resolve process-related inquiries from internal and external stakeholders.
• Maintain a high level of customer satisfaction by ensuring processes are executed smoothly and efficiently.

Skills

Qualifications:

• Education:
• Bachelor’s degree in Business Administration, Operations Management, or a related field preferred.
• Relevant certifications in process management or Six Sigma is a plus.
• Experience:
• Minimum of 1-2 years of experience in a process-oriented role, preferably in an operational or administrative capacity.
• Experience with process improvement methodologies and tools.
• Skills:
• Strong analytical and problem-solving skills.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and process management software.
• Excellent written and verbal communication skills.
• Ability to work independently and as part of a team.
• Attention to detail and a commitment to accuracy.