Client Service Specialist

الإمارات - Dubai United Arab Emirates
  • Evaluate customer requirements and take appropriate measures to ensure optimum satisfaction.
  • Utilize available resources to offer precise information in a clear and concise manner.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Create a concise report on client interaction to facilitate a swift decision-making process.
  • Collaborate with the managers to stay informed about changes in company rules and new projects.
  • Identify practical challenges in a project to rectify the issues for final delivery.

Skills

  • Skilled professional with a decent understanding of solving customer problems to offer appropriate solutions.
  • Conversant with the utility of CRM software and other digital solutions that enhance the company's services.
  • Proficient in answering phone calls with professional etiquette and a friendly tone.
  • Commendable presentation skills to convey important points to the audience effectively.
  • Thorough understanding of setting priorities for a task to comply with the set deadlines and responsibilities.
  • Well-versed in handling digital tools and modern computer hardware.
تاريخ النشر: اليوم
الناشر: Bayt
تاريخ النشر: اليوم
الناشر: Bayt