Job Summary: The Key Account Specialist is responsible for maintaining and enhancing relationships with key clients or accounts to ensure satisfaction, retention, and growth. They act as the primary point of contact for these clients, addressing their needs, managing inquiries, and coordinating solutions across various departments within the organization. The role requires strategic thinking, strong communication skills, and the ability to understand client requirements to deliver tailored solutions.

Responsibilities:



1. Client Relationship Management: Build and maintain strong relationships with key clients, understanding their business needs, challenges, and objectives.
2. Account Management: Serve as the main point of contact for key accounts, addressing inquiries, resolving issues, and ensuring client satisfaction.
3. Strategic Planning: Develop strategic account plans to identify opportunities for account growth and expansion.
4. Cross-functional Collaboration: Coordinate with internal teams such as sales, marketing, product development, and customer support to deliver solutions and services that meet client needs.
5. Customer Advocacy: Act as a client advocate within the organization, representing their interests and ensuring their needs are addressed.
6. Contract Management: Manage contracts, agreements, and service level agreements (SLAs) with key accounts, ensuring compliance and timely renewal.
7. Performance Analysis: Monitor account performance, track key metrics, and generate reports to assess client satisfaction, retention, and revenue growth.
8. Problem Solving: Proactively identify issues or challenges faced by key accounts and work towards timely resolution.

Skills

• Bachelor's degree in business administration, marketing, sales, or a related field.
• Proven experience in key account management, sales, or customer relationship management.
• Strong interpersonal and communication skills, with the ability to build rapport and trust with clients and internal teams.
• Strategic thinking and analytical skills, with the ability to identify opportunities and develop effective account plans.
• Excellent organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
• Proficiency in CRM software, Microsoft Office Suite, and other relevant tools.
• Ability to travel to meet with key clients as needed.
• GCC experience is a big plus.