The Key Account Specialist is responsible for maintaining and enhancing relationships with key clients or accounts to ensure satisfaction, retention, and growth. They act as the primary point of contact for these clients, addressing their needs, managing inquiries, and coordinating solutions across various departments within the organization. The role requires strategic thinking, strong communication skills, and the ability to understand client requirements to deliver tailored solutions.

Responsibilities:

1. Client Relationship Management: Build and maintain strong relationships with key clients, understanding their business needs, challenges, and objectives.
2. Account Management: Serve as the main point of contact for key accounts, addressing inquiries, resolving issues, and ensuring client satisfaction.
3. Strategic Planning: Develop strategic account plans to identify opportunities for account growth and expansion.
4. Cross-functional Collaboration: Coordinate with internal teams such as sales, marketing, product development, and customer support to deliver solutions and services that meet client needs.
5. Customer Advocacy: Act as a client advocate within the organization, representing their interests and ensuring their needs are addressed.
6. Contract Management: Manage contracts, agreements, and service level agreements (SLAs) with key accounts, ensuring compliance and timely renewal.
7. Performance Analysis: Monitor account performance, track key metrics, and generate reports to assess client satisfaction, retention, and revenue growth.
8. Problem Solving: Proactively identify issues or challenges faced by key accounts and work towards timely resolution.

Skills

• Business acumen and Strong leadership abilities.
• Seamless interaction with a confident body language to connect and follow-up with clients.
• Effortless supervision skills to handle numerous projects.
• An all-encompassing skill to supervise and perform several activities at the same time.
• GCC experience is a big plus.