Objective of the role: • Concierges act as the first point of contact between customers and Al Zain boutique. • He/she should make sure to provide the perfect service experience for every guest. Key responsibilities include: • Remaining present, visible, and alert at the door. • Respond to guest requests for special arrangements or services. • Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information. • Welcome and acknowledge all guests according to Al Zain standards. • Thank visitors / guests with genuine appreciation. • Move, lift, carry, and push objects if needed. • Ensure that boutique and VIP room are clean and tidy at all times. • Anticipate guests needs in order to accommodate them and provide an exceptional guest experience. • Taking customer beverages order and providing excellent service to ensure satisfaction. • check kitchenware (Turkish coffee maker, Nespresso machine, etc.) for cleanliness and presentation and report any problems. • Assist the sales staff in keeping the boutique clean and safe. • Report to boutique on time and in proper uniform. • Must be able to work in a team environment and assist sales team whenever necessary. • Cleaning entrances including sweeping, vacuuming if needed.

Educational qualifications: • High school certificate Experience: • Proven work experience as a waiter or waitress / concierge. • With Communication skills. • Experienced and reliable Concierge with a stellar work ethic and guest satisfaction record.