Parsons is looking for an amazingly talented IT End User Support Technician to join our team! What You’ll Be Doing: - Provides analytical and IT technical support in person and remotely to end users of Parsons personal computers, workstations and related software and hardware. - Answers end user IT questions and troubleshoots standard IT issues, questions, problems and failures with Parsons hardware, software, peripherals or workstations, remotely via telephone, email or Instant Messenger. - Recognizes, categorizes and isolates end user questions, issues and problems; either resolves the situation or refers it to more senior Service Desk staff or to other Parsons IT groups. - Researches and develops solutions for standard software and hardware questions, issues, problems and failures. - Maintains a good general knowledge of the MIS environment and the technologies associated with individual computers, workstations, software and associated hardware as well as the Parsons standard workstation configurations. - Follows Parsons Policies, procedures and standards in responding to end user requests and providing end user support. - Documents and reports all service requests and their outcome, following standard Parsons procedures and practices. - Reporting to IT site lead. Provides IT on call support for nonbusiness hours (Weekends and Holidays). - Performs other responsibilities associated with this position that may be appropriate.

What Required Skills You’ll Bring: - High School/Diploma/Degree or equivalent and 0-1 years of related work experience providing support to end users (or an equivalent combination of work experience and education) - At least one Microsoft or Cisco Certification is preferred - A basic knowledge of Microsoft operating systems and applications as well as knowledge of personal computer technology and hardware. - Familiarity of the MIS environment. - Good customer service skills. - Team player.