Operations Management:

• Oversee day-to-day operations of the café, ensuring smooth and efficient service.
• Manage staff schedules, shifts, and duties to optimize productivity.
• Ensure compliance with health and safety regulations and maintain high standards of cleanliness.

Customer Service:

• Provide exceptional customer service and address any customer inquiries or complaints promptly.
• Foster a welcoming and friendly environment for all customers.
• Implement customer service policies and train staff accordingly.

Staff Management:

• Recruit, hire, train, and supervise café staff.
• Conduct regular performance evaluations and provide feedback and coaching.
• Promote teamwork and a positive work environment.

Inventory and Supply Management:

• Monitor inventory levels and order supplies as needed.
• Manage relationships with suppliers and negotiate contracts and pricing.
• Ensure proper storage and handling of all products.

Financial Management:

• Monitor and manage the café's budget, expenses, and revenue.
• Prepare financial reports and analyze performance metrics.
• Implement cost-saving measures and maximize profitability.

Menu Development:

• Collaborate with chefs and baristas to develop and update the café menu.
• Ensure that all menu items are prepared to the highest quality standards.
• Introduce new products and promotions to attract and retain customers.

Marketing and Promotion:

• Develop and implement marketing strategies to increase foot traffic and sales.
• Manage the café's social media presence and online reputation.
• Plan and execute promotional events and activities.

Quality Control:

• Ensure that all food and beverages meet quality and presentation standards.
• Conduct regular inspections and audits to maintain consistency.
• Address any issues or discrepancies promptly.

Administrative Duties:

• Maintain accurate records of sales, inventory, and staff schedules.
• Handle payroll, billing, and other administrative tasks.
• Ensure compliance with company policies and procedures.

Skills

Requirements:

• Proven experience as a Café Manager or in a similar role in the food and beverage industry.
• Strong leadership and team management skills.
• Excellent customer service and interpersonal skills.
• Proficient in Microsoft Office Suite and point-of-sale (POS) systems.
• Knowledge of health and safety regulations and food safety standards.
• Strong organizational and multitasking abilities.
• Financial acumen and experience in budget management.
• Creativity and ability to develop appealing menus and promotions.
• Flexibility to work during opening hours, including weekends and holidays.