Overview of the role: This role is to ensure that all finance, leasing, and subscription contracts are running accordingly to set schedules, budget targets, and Contract Requirements. Further to this will manage the relationship at all levels between the Clients, assigned teams, and its supporting functions within the business. This must be achieved in the most cost-effective and efficient way as continuous improvement is paramount in achieving the financial and operational targets. What you will do: To be the first escalation point when Clients require assistance. Liaise with sales team to originate new finance/leasing/subscription contracts Prepare financial contract documents that are submitted Follow a detailed process to originate new contracts Input details into a system to originate new contracts Complete tasks in a set time Inbound & outbound customer calling Monthly Fleet Reports Contract performance reports Unknown Damage & HSE – Documented Communication with Support Services Document Traffic Fines violations by the team Training, Coaching & Disciplinary reports Prepare a monthly summary of invoices and outstanding amounts Ensure all policies and procedures are strictly adhered to ensure Customer satisfaction. Deal with all escalated customer complaints as per the agreed process. Carry out bi-monthly personal development sessions with each member of staff Attend and lead regular operational and team meetings Maintain and develop relationships between stakeholders within the business Skills Required skills to be successful: Experience and understanding of Finance, Rental, or leasing operations team Experience in customer-facing roles Proficient with technology (e.g., Microsoft applications, Adobe, Outlook, etc.)Experience and proficiency in problem-solving and decision-making About the team: This role will be reporting to the Customer Care and F&I Manager. What equips you for the role: Bachelor’s degree or equivalent Professional communication and presentational (written and verbal) skills Excellent interpersonal skills and a high level of emotional intelligence Excellent customer interaction skills At least 1-year experience in an operations role or similar role Over 2 years’ experience working in the rental, leasing, or automotive industry
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