What you will do

Description:

SALES

Maintains aspirational Hospitality and Fresh Counter standards throughout the trading day for customers and colleagues

• Uses the Ready to Trade Checklist and product

     specification checklist to maintain opening Standards

• Ensures products are displayed according to visual

     display standards for opening and maintained at all time

• Implements principles of ‘Clean As You Go’ for kit, counters and seating areas
• Logs equipment failures in line with the checklist provided
• Prepares the product for the customer focusing on presentation, quality and efficiency as per the SOP
• Maintains a high level of personal and food hygiene at all times

Aware of sales targets and uses this information to drive additional sales

• Uses their knowledge to share and support customers with their purchase, including location of products, newness, nutritional content, size, how it differs from the competition and price range, etc.
• Seeks opportunity to promote deals and offers, up sell and offer perfect partner products
• Drives Units Per Transactions by ensuring correct products are in the right place and replenished
• Helps the customers to shop via the different  options

     e.g. Cake orders, Take away service, Menu orders, Call

     and Collect (During Ramadan Only)

• Provides targeted product tasting to educate customers on new products, increase product awareness and increase sales where applicable
• Understands what the point of difference is between M&S products and the equivalent products with other retailers
• Uses selling skills and in depth knowledge of products to personally drive sales

Replenishes products throughout the trading day

• Check stock reports for new and replenished lines and ensure they are displayed
• Maintains the integrity of store stock system, including the correct recording of waste and tasting quality through Manual input of all checklist and timely submission to the admin team for input into the system
• Drives stock accuracy processes through stock counts, stock take, log system.
• Carries out simple counts, utilizing stock file report and completes full bi-weekly stock count

Maintains a safe and legal working environment for customers and colleagues

• Completes Date Expired Food (DEF) process, hot food temperature due diligence and signs DEF documentation relevant to area
• Maintains the cold chain and frozen temperature requirements
• Ensures all legal ticketing process and decor within section is delivered to policy
• Delivers a safe working environment for both customers and colleagues
• Carries out price checking, actions red alerts.
• Maintains a high level of personal and food hygiene at all times
• Uses equipment in line with health and safety principles and training
• Takes responsibility for maintaining store equipment
• Has an awareness of potential hazards and takes appropriate action.

Performance Indicators

• Stock Availability
• Due Diligence Compliance
• Meeting Sales targets
• Mystery Shopper
• CSI
• Complaints/Customer Feedback.
• Waste Management

Skills

Required Skills to be successful

Define organizational policy and other factors that have a critical impact on the job

The Café Assistant should have a friendly and engaging personality and be comfortable with working with members of the general public. 

They should be confident, helpful and polite and be physically fit as they will be on their feet for most of the day.

They should have a comprehensive understanding of the areas of sales they are working in: i.e. retail, F&B, fast moving stock, etc. Most importantly they should be able to work as part of a team.   

What equips you for the role

Minimum Qualifications and Knowledge:

High School Educated ,Basic Food Hygiene Certificate,HACCP’s training

Minimum Experience:

1-2 years of retail/ F&B sales experience

Job-Specific Skills:

Good verbal communication skills, F&B hygiene knowledge and certification, some heavy lifting, ability to stand for a minimum of 8 hours,

Behavioural Competencies: