osition Overview:
As a Mobile Sales and Hardware Technician, your role will primarily involve assisting customers with their mobile phone needs, including sales, technical support, and hardware repairs. You will be responsible for providing exceptional customer service, ensuring customer satisfaction, and maintaining a thorough understanding of mobile technology and products. This position requires a combination of sales skills, technical expertise, and problem-solving abilities. Must be an experienced Apple and Samsung Hardware and SoftwareTechnician.
Key Responsibilities:
1. Sales and Customer Service:
- Welcome and engage customers in a professional and friendly manner.
- Assist customers in selecting appropriate mobile devices, accessories, and service plans based on their needs and preferences.
- Provide detailed product information, demonstrations, and comparisons to help customers make informed purchasing decisions.
- Handle customer inquiries, concerns, and complaints promptly and professionally.
- Process sales transactions accurately and efficiently.
- Upsell and cross-sell products and services to maximize sales opportunities.
2. Technical Support:
- Troubleshoot and resolve common mobile device issues, such as software glitches, network connectivity problems, and hardware malfunctions.
- Provide technical guidance and assistance to customers, including setting up devices, configuring settings, and installing applications.
- Educate customers on device features, functions, and best practices.
- Perform basic software updates and system optimizations.
- Collaborate with technical teams or vendors for advanced or complex technical issues.
3. Hardware Repairs:
- Diagnose and repair hardware issues on mobile devices, such as cracked screens, faulty batteries, and damaged components.
- Disassemble and reassemble mobile devices while adhering to proper repair procedures.
- Replace defective parts and components, ensuring proper functionality and quality standards.
- Maintain accurate records of repairs, parts used, and customer interactions.
- Coordinate with suppliers or manufacturers for warranty claims and replacement parts.
4. Product Knowledge and Market Awareness:
- Stay up-to-date with the latest mobile devices, technologies, and industry trends.
- Attend training sessions and workshops to enhance product knowledge and technical skills.
- Conduct research on competitor products, pricing, and promotions.
- Provide feedback and suggestions to management regarding customer preferences, product improvements, and sales strategies.
Qualifications:
- High school diploma or equivalent; additional technical certifications or vocational training is a plus.
- Proven experience in mobile sales, customer service, and technical support.
- Strong knowledge of mobile devices, operating systems (e.g., iOS, Android), and mobile networks.
- Proficient in diagnosing and repairing common hardware issues on mobile devices.
- Excellent communication and interpersonal skills.
- Ability to multitask and prioritize customer needs in a fast-paced environment.
- Detail-oriented with good organizational and record-keeping skills.
- Sales-driven mindset with the ability to meet or exceed sales targets.
- Familiarity with sales and inventory management systems.
- Flexibility to work evenings, weekends, and holidays as required.
Job Type: Full-time
Pay: AED2,000.00 - AED2,100.00 per month
Ability to commute/relocate:
- Dubai: Reliably commute or planning to relocate before starting work (Preferred)
Education:
- High school or equivalent (Preferred)
Experience:
- Sales: 2 years (Required)
Language:
Skills
osition Overview:
As a Mobile Sales and Hardware Technician, your role will primarily involve assisting customers with their mobile phone needs, including sales, technical support, and hardware repairs. You will be responsible for providing exceptional customer service, ensuring customer satisfaction, and maintaining a thorough understanding of mobile technology and products. This position requires a combination of sales skills, technical expertise, and problem-solving abilities. Must be an experienced Apple and Samsung Hardware and SoftwareTechnician.
Key Responsibilities:
1. Sales and Customer Service:
- Welcome and engage customers in a professional and friendly manner.
- Assist customers in selecting appropriate mobile devices, accessories, and service plans based on their needs and preferences.
- Provide detailed product information, demonstrations, and comparisons to help customers make informed purchasing decisions.
- Handle customer inquiries, concerns, and complaints promptly and professionally.
- Process sales transactions accurately and efficiently.
- Upsell and cross-sell products and services to maximize sales opportunities.
2. Technical Support:
- Troubleshoot and resolve common mobile device issues, such as software glitches, network connectivity problems, and hardware malfunctions.
- Provide technical guidance and assistance to customers, including setting up devices, configuring settings, and installing applications.
- Educate customers on device features, functions, and best practices.
- Perform basic software updates and system optimizations.
- Collaborate with technical teams or vendors for advanced or complex technical issues.
3. Hardware Repairs:
- Diagnose and repair hardware issues on mobile devices, such as cracked screens, faulty batteries, and damaged components.
- Disassemble and reassemble mobile devices while adhering to proper repair procedures.
- Replace defective parts and components, ensuring proper functionality and quality standards.
- Maintain accurate records of repairs, parts used, and customer interactions.
- Coordinate with suppliers or manufacturers for warranty claims and replacement parts.
4. Product Knowledge and Market Awareness:
- Stay up-to-date with the latest mobile devices, technologies, and industry trends.
- Attend training sessions and workshops to enhance product knowledge and technical skills.
- Conduct research on competitor products, pricing, and promotions.
- Provide feedback and suggestions to management regarding customer preferences, product improvements, and sales strategies.
Qualifications:
- High school diploma or equivalent; additional technical certifications or vocational training is a plus.
- Proven experience in mobile sales, customer service, and technical support.
- Strong knowledge of mobile devices, operating systems (e.g., iOS, Android), and mobile networks.
- Proficient in diagnosing and repairing common hardware issues on mobile devices.
- Excellent communication and interpersonal skills.
- Ability to multitask and prioritize customer needs in a fast-paced environment.
- Detail-oriented with good organizational and record-keeping skills.
- Sales-driven mindset with the ability to meet or exceed sales targets.
- Familiarity with sales and inventory management systems.
- Flexibility to work evenings, weekends, and holidays as required.
Job Type: Full-time
Pay: AED2,000.00 - AED2,100.00 per month
Ability to commute/relocate:
- Dubai: Reliably commute or planning to relocate before starting work (Preferred)
Education:
- High school or equivalent (Preferred)
Experience:
- Sales: 2 years (Required)
Language: