Customer Service Representative

lxbfYeaa - الإمارات - Dubai United Arab Emirates
  • Understand the demand of consumers to provide timely service and solutions.
  • Provide accurate, valid and complete information by using the right methods/tools.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Compile in-depth data of each customer in a segregated database containing detailed info about each interaction.
  • Collaborate with the managers to stay informed about changes in company rules and new projects.
  • Identify practical challenges in a project to rectify the issues for final delivery.

Skills

  • Prior work exposure in the field of customer support and service.
  • Adept in using customer relationship management software to offer the best client services.
  • Adept in addressing client questions through effective telephonic conversation.
  • Excellent communication and presentation skills.
  • Good time management and organizational skills that contribute to a rise in overall productivity.
  • Well-versed in handling digital tools and modern computer hardware.
تاريخ النشر: ٢٩ يوليو ٢٠٢٤
الناشر: Bayt
تاريخ النشر: ٢٩ يوليو ٢٠٢٤
الناشر: Bayt