• Attend and manage formal calls and provide accurate and concise information without any delay.
• Assess the exact requirements of customers and provide appropriate solutions with utmost clarity and conciseness.
• Keep the customer interested in the features and utility of a product through effective telephonic communication.
• Build sustainable relationships and engage customers by taking the extra mile.
• Maintain necessary call log details using the latest technology available in the company's cloud or digital database.
• Address the customers in a friendly tone and provide them with the best experience possible, minimizing customer wait/ hold time.

Skills

• Expertise in working as a call center professional in a professional agency or BPO.
• Good command of verbal communication skills to intrigue the listener and provide accurate information.
• Ability to multi-task.
• Fluent command of computer technologies and basic operations for conducting the assigned tasks productively.
• Good command of effective negotiations with a knack for explaining all the benefits of a product or service.
• Exhibiting the eagerness to innovate and enhance the existing work output by working on constructive feedback.