Job Summary

A Travel Consultant is responsible for assisting clients in planning and organizing their travel itineraries. This role involves advising clients on travel options, creating customized travel plans, and ensuring all travel arrangements are seamless and meet client expectations.

Key Responsibilities

• Client Consultation: Meet with clients to understand their travel needs and preferences.
• Travel Planning: Design and recommend travel packages, including flights, accommodations, car rentals, and tours.
• Booking Arrangements: Make travel bookings and reservations through various systems and platforms.
• Documentation: Assist clients with obtaining necessary travel documents, such as visas and travel insurance.
• Customer Service: Provide excellent customer service and support before, during, and after travel.
• Problem Resolution: Address and resolve any issues or concerns that arise during travel.
• Sales and Marketing: Promote travel products and services, upsell additional services, and meet sales targets.
• Research: Stay updated on travel trends, destinations, and industry news to provide informed recommendations.
• Budget Management: Help clients plan travel within their budget and find cost-effective options.
• Administrative Duties: Maintain accurate records of bookings, payments, and client information.

Skills

Key Competencies

• Customer-oriented with a passion for travel.
• Ability to work under pressure and handle multiple tasks.
• Strong negotiation and sales skills.
• High level of professionalism and reliability.
• Adaptability and willingness to learn new things.

Working Conditions

• Office environment with occasional travel to attend industry events or inspect travel destinations.
• Flexibility to work evenings, weekends, and holidays as needed.