• Carry out relevant duties of managing incoming and outgoing calls as per the assigned schedule.
• Assess the exact requirements of customers and provide appropriate solutions with utmost clarity and conciseness.
• Explain all the essential details of the organization's products and services to captivate the customer's attention.
• Build sustainable relationships and engage customers by taking the extra mile.
• Manage a comprehensive call center record by storing data related to all incoming and outgoing official telephonic conversations.
• Offer optimum call support service by initiating conversations in a respectful and welcoming tone.

Skills

• Proven track record of handling all the duties and responsibilities of a call center agent or associate.
• Strong phone and verbal communication skills.
• A passionate individual with the potential to handle multiple activities while attending a call simultaneously.
• Proficient in using modern communication tools and software for facilitating formal routine processes.
• Smart communicator with the potential to elaborate practical advantages of the company's products.
• Exhibiting the eagerness to innovate and enhance the existing work output by working on constructive feedback.