• Operations Management:
• Oversee daily operations and manage a team of technicians to ensure efficient workflow and service delivery.
• Assign tasks and monitor progress to ensure all maintenance tasks are completed on time and to a high standard.
• Perform home maintenance services where required for the business to meet client needs and maintain service standards.
• Quality Control
• Conduct regular inspections and quality checks to ensure all work meets company standards and client expectations.
• Address any issues or defects promptly and implement corrective actions to prevent recurrence.
• Team Management and Training
• Provide training and support to team members to enhance their skills and ensure they are competent in performing their duties safely and efficiently.
• Conduct performance evaluations and provide feedback to help team members improve and grow within the company.
• Client Coordination and Customer Service
• Coordinate with clients to schedule services and ensure excellent customer service.
• Address client inquiries, concerns, and complaints promptly and professionally.
• Maintain detailed records of services performed and communicate with clients about the status and outcomes of maintenance tasks.
• Purchasing and Inventory Management
• Oversee the procurement of tools, equipment, and materials required for maintenance tasks.
• Manage inventory levels to ensure the availability of necessary supplies while controlling costs.
• Establish relationships with suppliers and negotiate contracts to secure the best prices and terms.
• Sales and Marketing
• Collaborate with the sales and marketing team to promote home maintenance services and attract new clients.
• Provide input on marketing strategies and participate in promotional activities to increase brand awareness and sales.
• Develop proposals and estimates for potential clients and follow up on leads to convert them into contracts.
• Safety and Compliance
• Implement and enforce safety regulations to ensure a safe working environment for all employees.
• Conduct regular safety training and drills to ensure team members are prepared for emergencies.
• Maintain compliance with local, state, and federal regulations related to health and safety.
• Communication with Security and Local Authorities
• Liaise with security personnel to ensure the safety of the worksite and prevent unauthorized access.
• Communicate with local authorities regarding permits, inspections, and other regulatory requirements.
• Respond to any incidents or emergencies in coordination with security and local authorities to ensure a prompt and effective response.
• Transportation
• Safely transport technicians and equipment to various job sites, ensuring timely arrivals and departures.
• Plan and optimize routes to minimize travel time and fuel consumption.
• Vehicle Maintenance and Inspections
• Conduct regular vehicle inspections to ensure the vehicle is in good working condition.
• Report any maintenance or repair needs to the Manager immediately.
• Perform minor vehicle repairs and maintenance tasks with assistance of the technicians, such as checking fluid levels, tire pressure, and battery health.
• Maintain with assistance of the technicians the cleanliness and good condition of the company vehicle, both interior and exterior.
• Ensure the vehicle is stocked with necessary supplies and equipment.

Skills

• High school diploma or equivalent; additional technical or vocational training is a plus.
• Proven experience in home maintenance or a related field, with at least 3 years in a supervisory role.
• Strong knowledge of maintenance procedures, tools, and equipment.
• Excellent leadership and team management skills.
• Exceptional customer service and communication abilities.
• Ability to perform maintenance tasks and handle tools and equipment safely.
• Strong organizational and record-keeping skills.
• Knowledge of safety regulations and best practices.
• Proficiency in basic computer applications and record-keeping software.
• Valid UAE driver’s license with a clean driving record (auto and manual).
• Excellent written and spoken English.