Job Description

Roles & Responsibilities

The Operations Director for Fit-Out is responsible for overseeing all aspects of the fit-out operations, ensuring projects are completed on time, within budget, and to the highest quality standards. This role involves strategic planning, resource allocation, team leadership, and continuous process improvement to enhance operational efficiency and customer satisfaction.

Project Management:

* Plan, schedule, and oversee fitout projects from inception to completion.

* Develop and implement operational strategies to achieve company goals and project objectives.

* Monitor industry trends and adjust operational strategies accordingly.

Budget Management:

* Prepare and manage project budgets and the operations department.

* Monitor financial performance and implement cost-saving measures where possible.

* Ensure accurate and timely reporting of financial data.

Team Leadership:

* Lead, mentor, and develop a high-performing operations team.

* Foster a culture of excellence, teamwork, and continuous improvement.

* Conduct regular performance reviews and training to team members.

* Responsible for managing multiple managers and departments for the execution of turnkey interior-fit out projects in the GCC.

* Provide training and support to team members.

* Conduct regular team meetings to update progress and address any issues.

Client Liaison:

* Build and maintain strong relationships with clients to ensure customer satisfaction.

* Ensure that client requirements and expectations are met or exceeded.

* Address client concerns and feedback promptly and professionally.

Quality Control:

* Establish and enforce quality control standards to ensure high-quality project outcomes.

* Conduct regular site inspections and audits to ensure compliance with industry standards and regulations.

* Address any quality issues promptly.

Health and Safety:

* Ensure all projects comply with health and safety regulations.

* Conduct risk assessments and implement safety measures.

* Promote a culture of safety on all sites.

* Investigate/ report any accidents or incidents, implementing corrective actions as needed.

Reporting:

* Prepare regular reports on project status, budgets, and other key metrics.

* Present project updates to senior management and other stakeholders.

* Problem Solving:

* Identify potential issues and develop solutions to overcome them.

* Handle any conflicts or disputes that arise during the project

Skills

Desired Candidate Profile

* Bachelor’s degree in Construction Management, Engineering, or a related field. Masters Degree is a plus

* Minimum 10 Years experience as an Operations Director or similar role in the fitout industry.

* Experience with fit-out contractors / manufacturers on high quality projects (Hotels/Hospitality/Comercial/Residential/etc.)

* Strong knowledge of the construction processes, sustainability practices in construction, materials, and UAE legal regulations.

* PMP or other relevant project management certification.

* Proficiency in project management software and Microsoft Office Suite.

* Financial Management

* Mature outlook with strong personality and ability to work with a multicultural workforce.

* Strong leadership, Problem-solving skills and attention to detail and team management abilities.

* Outstanding communication and negotiation skills.

* Excellent project management skills.

* Language: : English, Arabic is a major plus

Work Requirements: This position may require working outside of normal business hours to meet project deadlines.

Occasional travel may be required for client meetings, site inspections, and industry events.