Call Center Agent

lxbfYeaa - الإمارات - Dubai United Arab Emirates
  • Attend and manage formal calls and provide accurate and concise information without any delay.
  • Provide accurate information to the caller, catering to all the necessary inquiries.
  • Keep the customer interested in the features and utility of a product through effective telephonic communication.
  • Develop long-term contacts through qualitative telephonic discussions and conversations.
  • Maintain necessary call log details using the latest technology available in the company's cloud or digital database.
  • Address the customers in a friendly tone and provide them with the best experience possible, minimizing customer wait/ hold time.

Skills

  • Prior exposure to working in a call center or customer service support profile.
  • Efficient in communicating clearly with the caller by following appropriate telephonic etiquette.
  • Ability to multi-task.
  • Proficient in using modern communication tools and software for facilitating formal routine processes.
  • Refined communication skills with an ability to persuade customers.
  • Ready to adapt and elevate existing skills based on improvement feedback.
تاريخ النشر: ٨ أغسطس ٢٠٢٤
الناشر: Bayt
تاريخ النشر: ٨ أغسطس ٢٠٢٤
الناشر: Bayt