What you will do

• Ensure that all Reception Hosts and Service Advisors provide a “Customer Centric” environment that is geared to the highest level of customer satisfaction and promotes our Customer Service Values. 
• Ensure the accurate flow of customer, vehicle information to ensure the vehicles are Fixed Right First time and delivered based on the customer promised delivery time. 
• Ensure that all reporting staff demonstrates a high level of sifting, sorting, sweeping, spick n’ span and safety that promotes a customer centric environment. 
• To adhere to all departmental procedures
• Ensure the tracking of the financial performance of each direct employee responsible for selling labour hours and other sales.

Skills

Required skills to be successful

• Minimum 2 years of Reception Supervisor/ Manager experience in the automotive 
• Experienced in managing the operations on a day-to-day basis
• Experienced in managing a team 
• Excellent MS Office skills and SAP knowledge is an added advantage

About the team

The role will report to the Aftersales Manager, and you will be working in a busy workshop environment wherein you will be dealing liaising with the workshop team, and to be on hand to answer any queries from other departments and customers. 

What equips you for the role

• Degree in Mechanical Engineering or any technical automotive related field
• 2-3 years’ recent experience as a Reception Supervisor or Manager in the automotive industry
• Ability to communicate effectively and must have a strong analytical, communication and inter-personal skills alongside with supervisory competence
• Problem solving & leadership skills & can lead changes in the workplace
• Arabic speaking is value added