Job Summary

The Value Realization & Service Management Lead works collaboratively with the Global Process Owners to help drive the all aspects of services value realization from defining & refining value context, strategic objectives, value drivers, establish priorities, accountability, alignment and delivers value summaries and key messages to stakeholders.

Roles & Responsibilities

As overall value realisation leader for Transformation Program for the GBS, key accountabilities include: 

Help the GBS Director to craft, track and execute against the approved business case and value.

Leverage and make available all best in class offerings and credentials working with GPO, GBS Director, and Outsourcing Service provider.

• Analyze key trends, opportunities and challenges in the GBS and assist drive Innovation and differentiation in GBS

•   Partner / collaborate with the various corporate functions that support the entity to provide consistent support across all the required dimensions

•   Assist in the relationship management and teaming with key ecosystem partners that are critical for GBS growth

•   Support & coordinate external and internal GBS initiatives (e.g., business reviews, leadership team calls, partner reviews, monthly performance reporting, etc)

KPIs

•   Strong Domain Skills with experience in delivering Service Management

•   Hands-on knowledge of Reporting tools and solutions

•   Financials & Commercial constructs

•   Strong knowledge of Service Management Tools, Microsoft Office applications including PowerPoint, Word, Excel and appetite to leverage more progressive digital tools for work process and teaming.

Skills

Work experience requirement

• Minimum of 5-8 years of applicable experience in finance business partnering for the GBS set up in a global professional services organization, preferably a GBS or BPO/ITO organization.
• Experience working successfully within a complex matrix structured organization is essential.
• Must have worked as a finance professional in planning, analysis, monitoring and managing end to end financial aspect of GBS.

Qualification

• Bachelor's degree, preferred MBA or equivalent business degree from a recognized institution.
• Must have a financial qualification.

Competencies

Customer/Consumer Focus

Entrepreneurial

Excellence

Integrity

People

Business Planning and Forecasting

Business Acumen – Financial and Commercial

Change Management

Financial Management

Financial planning and Analysis