DESCRIPTION

When you join Amazon as a Change Manager, you’ll gain experience leading a large and diverse team to make sure your area of the business keeps pace with demand. In this hands-on role, you’ll learn about the complexity of operations at a global business and what it takes to make everything run seamlessly. No 2 days will be the same as we strive to improve our operations in safety, quality, productivity and give best possible experience to our employees, partners and customers.

To continue to drive process excellence within our Last mile Delivery business, we are currently looking for an experienced Change Manager.

As Change Manager you will drive process standardization on site. As a member of the Operations team, you will contribute to the optimization of the delivery stations operations, enabling processes to meet safety, customer experience, quality and cost goals. You will collaborate on and then execute the road-map of AMZL program teams on their programs that impacts delivery station processes, directly supporting implementation of change at the site level.

In partnership with site management and several stakeholders, the Change Manager will develop mechanisms to surface known best practices. You will own standardization of processes within the building, enabling overall process alignment.

Key job responsibilities

- Promote a culture of safety and well-being

- Analyze and implement corrective actions to make sure quality and productivity are at consistently high levels, and business objectives are met across all shifts

- Support and lead a team and handle administrative work alongside building and supporting a strong team culture

- Analyse performance and suggest process improvements to optimise work and improve customer service

- Collaborate with other managers to standardise shift processes

- Define, plan, manage and control selected projects to introduce and improve our processes. It is also important to identify and involve the relevant stakeholders and consider the goals and expectations.

- Promote and are responsible for the implementation of mechanisms to create a culture of continuous improvement through root cause elimination on the shop floor. This includes Standard Work, 5S, Andon and the involvement of employees and their ideas.

- Global and regional AMZL process standardisation and software team projects: You ensure the roll-out of new software tools and the corresponding processes and ensure the adaptation of the standards and tools in partnership in the delivery station with the support of ACES team.

- Own progress audits and support results-driven action planning

- You make an active contribution to the exchange of best practices.

- Methods: You pass on your extensive knowledge of lean and project management methods to the various areas through training and coaching.

- Leadership Steering Committee (LSC): You prepare decision proposals and the prioritisation of projects for decision in the site LSC. You actively support the creation of the annual improvement plan and monitor its implementation.

- During our peak phases, you also act as an owner of peak planning and execution.

- Ensure the right inventory of assets and trigger repairs

- Support development and piloting of process improvements and ongoing bench-marking initiatives

Skills

BASIC QUALIFICATIONS

- Bachelor's degree or equivalent, or 3+ years of performance metrics, process improvement or lean techniques experience

- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

- Experienced in Distribution and/or Fulfillment processes, ideally in fast-paced industrial, logistics or production environment

- Project and Stakeholder Management skills and can operate within a cross functional organization

- Experience leading process improvements through Lean process, Kaizen, and Six Sigma.

- A forward thinker, with an ability to manage high levels of ambiguity and thrive on change.

- Excellent written and verbal communication skills in English;

- Experience with performance metrics and process improvement with demonstrable problem-solving skills and analytical skills

- Direct management experience for employees and their performance

PREFERRED QUALIFICATIONS

- MBA, MSc or MEng (Logistics, Supply Chain, Engineering, Mathematics or equivalent)

- Certified OE Black Belt or Green Belt

- Expertise in Lean Management, Six Sigma and other OE tools

- Data analysis skills and and familiarity in using supporting tools e.g. Minitab, JMP, MS Excel, MS Access

- Management experience in a manufacturing, production or distribution environment.