Customer Success Specialist

lxbfYeaa - الإمارات - دبي

Job Responsibilities

  • Identify the correct type and number of required equipment
  • Provide Freight solutions to the customer
  • Develop relation with the customer
  • Handle freight enquiries, quotations and coordination with local and international clients
  • Provide support for the sales, to quote client and Follow on business awarded and lost business
  • P&L monitoring and Job invoicing
  • Support client for any claim, payment issues or pending shipment
  • Manage shipment from origin to destination to ensure customers’ satisfaction
  • Coordinate with multiple stakeholders internally
  • Negotiate rates with carriers, agents, offices and service providers
  • Achieve the overall freight numbers for the customers assigned
  • Report any failure to the line manager and ensure the client is updated on time manner
  • Capability to handle freight forwarding operations & customer service independently without supervision
  • Maintaining daily and regular reports
تاريخ النشر: ١٧ أغسطس ٢٠٢٤
الناشر: LinkedIn
تاريخ النشر: ١٧ أغسطس ٢٠٢٤
الناشر: LinkedIn