Responsibilities

• Reporting to the Managing Director
• Providing technical support across the company (in person and over the phone)
• Identify, troubleshoot, and resolve technical software and hardware issue
• Keep a record of issues and their solutions.
• Responsible for Printers, Servers, and Telephone systems
• Installation of application and software maintenance (MS Office, Outlook & other office applications as and when requested         with approval)
• Maintain system with the upgrade and configure as needed
• Manage Telephone, Access Point and Firewall Systems
• Manage CCTV, Access Control and Attendance system
• Manage VR and IOT devices and ensure all are clean and in prefect working condition
• Update VR and IOT devices firmware
• Prepare necessary hardware as per the customer order requirements
• Create Customer Learning Management Platform accounts based on the order details
• Install/Uninstall VR programs/modules depending on the client requirements and specifications
• Deployment of VR and IOT devices
• Conduct device and platform training for the customer
• Conduct site visits for technical support requests
• Manage VR and IOT customer accounts (licenses, users, languages, reports etc.)
• After-Sales customer support
• Alter/Revisions of existing promotional documents (flyers, banners, posters, business card etc)
• Assist sales team in product demonstration and events
• Product Training and Orientation on new employees
• Procurement and allocating of IT assets 
• Maintenance of IT equipment on regular basis
• Maintenance and Operation of large format scanners
• Graphic Design
• Assist office admin in daily office operations
• Assist office admin in warehouse management
• Conduct scheduled fixed asset inventory and reports

Qualifications:

• Bachelor's Degree in IT/Computer Science
• At least 2 years of UAE work experience

Requirements

• Office Administration (Ability to follow instructions and collaborate with others)
• Excellent attention to detail and problem-solving skills
• Enthusiasm for continual learning
• Strong Communication skills (Written and Verbal)
• Can work on a flexible time schedule
• With UAE Driving License (required)

Skills

• In-depth IT knowledge
• Problem-solving skills
• Excellent organizational skills
• Excellent communication skills
• Time management
• Basic programming Skills
• AVAYA
• FortiGate
• Ubiquiti
• MS Exchange
• MS Office proficient
• Windows OS
• MAC OS
• Access Control
• Adobe Photoshop
• Adobe Illustrator
• AutoCAD
• Acrobat Pro
• Android and IOS platform