Purpose:

Responsible for receiving payment in the form of cash, checks, wire transfers, or credit card transactions for goods or services purchased/rendered. Assists customers with various questions typically related to the payment, account balance, or item(s) purchased.

Key Performance Areas (KPAs) & Principal Accountabilities:

1 Responds to complex customer inquiries and customer issues which have been escalated.

2 Balances cash at the end of the shift

3 Performs general cashiering duties such as scanning items, collecting payments, verifying payment, etc. during peak times or as needed.

4 Pulls up payment due and account history and creates new customer accounts as needed.

5 Prepares payment vouchers, receipts, deposit slips, and related documents which record cash transactions.

6 Accepts cash, checks, wire transfers, or credit cards for payment and completes check and credit card transactions according to established procedures and guidelines.

7 Ensures register/counter areas are neat and stocked with necessary supplies.

8 Achieve nil variance on shrinkage of Phone cards and achievement of Invoice target

9 Balances cash at the end of the shift - ensure nil variance

10 Performs general cashiering duties such as scanning items, collecting payments, verifying payment, etc. during peak times or as needed.

RequirementsExperience(Yrs & Field):

2+years

Educational Qualification:

Graduate

Skills & Abilities:

MS Excel, follow up, co-ordination ,Knowledge of POS systems, knowledge of Invoicing