Overview of the role

The L&D Specialist will be responsible for managing all communications of the Retail Learning & Development, liaising with participants and facilitators, the training delivery/calendar, booking of the venue, collecting attendance, and validating training records to be uploaded in LMS. Additionally, learning material deployment and reporting on the learning/certification progress are a major part of this role.

What you will do

• Provide general administrative support to the Retail Learning & Development function, such as preparing correspondence, minutes, forms, monthly training reports, and other documents.
• Manage all administrative processes supporting employees' training enrolment and maintaining an up-to-date database.
• Arrange and manage internal and regional training events administration end-to-end, including accommodation booking, catering, room booking, and travel as required.
• Act as the focal point and manage the training calendar of the Retail Learning & Development liaising with facilitators/ participants to align their availability for training, workshops, and events.
• Liaise contracts with vendors, creating and following up on purchase orders, ensuring timely approval.
• Oversee and manage purchase orders, ensuring timely approval, goods receipting, and tracking
• Ensure feedback collection mechanisms of all activities are deployed in a timely manner.
• Prepare weekly, monthly, quarterly, and ad-hoc reports.
• Ensure the functioning of the facility and raise timely requests when maintenance, repairs, and interventions are required.
• Deploy, test, and assign learning solutions on SuccessFactors LMS.

Skills

Required Skills to be successful

• Computer and Technology literate
• Highly proficient and knowledgeable in MS Office applications; Excel, Word, PowerPoint 
• Excellent presentation skills (written and verbal English)
• Strong Analytical skills
• Finance qualification is an advantage
• SAP experience is an advantage

What equips you for the role

Minimum Qualification and Knowledge

• Education: Bachelor’s Degree in HR preferred

Minimum Experience

• Minimum 2 yrs. experience in an administrative role in L&D
• Experience working with data, creating reports and dashboards

 Behavioral Competencies

• Exemplary customer service
• Ability to work independently and with a team
• Able to adapt to a fast-changing environment
• Ability to multi-task