Customer Service Agent

lxbfYeaa - الإمارات - Dubai United Arab Emirates
  • Gauge client requirements to offer the perfect solution through fruitful interaction.
  • Offer appropriate details about the company using relevant tools and software to inform the customers about ongoing projects or other information.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Maintain a systematic list of all customer data consisting of interactions, documents, and other relevant details.
  • Work with the management team to stay updated on product knowledge and be informed of any changes in company policies.
  • Troubleshoot and resolve product issues and concerns.

Skills

  • Prior work exposure in the field of customer support and service.
  • Adept in using customer relationship management software to offer the best client services.
  • Proficient in answering phone calls with professional etiquette and a friendly tone.
  • Fluent communicator with an ability to present ideas and concepts through hi-tech and conventional channels.
  • Good time management and organizational skills that contribute to a rise in overall productivity.
  • Excellent computer skills.
تاريخ النشر: ٣١ أغسطس ٢٠٢٤
الناشر: Bayt
تاريخ النشر: ٣١ أغسطس ٢٠٢٤
الناشر: Bayt