1. Administrative Support: Provide general administrative support to the office team, including scheduling meetings, handling correspondence, and managing calendars.
2. Data Management: Manage client and vendor databases, ensuring all records are up-to-date and accurate.
3. Document Preparation: Prepare documents, reports, and presentations for internal and external use.
4. Customer Service: Serve as the first point of contact for clients, vendors, and visitors, providing excellent customer service and directing inquiries to the appropriate team members.
5. Event Coordination Support: Assist the event management team with logistical planning, venue booking, and coordination of event details.
6. Communication Management: Manage incoming and outgoing communications, including phone calls, emails, and mail.
7. Lead Generation: Conduct outbound calls to potential clients to generate leads and set up meetings for the sales team.
8. Client Outreach: Contact existing and potential clients to inform them about new services, promotions, and upcoming events.
9. Market Research: Conduct market research to identify new business opportunities and understand client needs.
10. Database Management: Maintain and update the client database with accurate information and track all communications.
11. Feedback Collection: Gather feedback from clients post-events to assess satisfaction and identify areas for improvement.
12. Marketing Campaigns: Assist in planning and executing marketing campaigns, including email blasts, social media posts, and promotional calls.
13. Follow-Up Calls: Conduct follow-up calls to potential clients after marketing campaigns to gauge interest and answer any questions.
14. Sales Support: Support the sales team by preparing proposals, presentations, and other marketing materials as needed.
15. Reporting: Prepare regular reports on calling activities, lead generation, and client feedback for management review.

Skills

Organisational Skills

Communication Skills

Customer Service Orientation

Time Management

Attention to Detail

Marketing Knowledge

Technological Proficiency: Proficiency with office software such as Microsoft Office Suite (Word, Excel, PowerPoint), email platforms, and customer relationship management (CRM) software.

Problem-Solving Abilities

Data Entry and Management: Skilled in data entry and management, ensuring that all client and vendor information is accurately recorded and maintained.

Interpersonal Skills: Strong interpersonal skills for building positive relationships with colleagues, clients, and vendors.

Initiative