Key Performance Areas to include but not limited to:

Actively use sales information to make business decisions to maximize sales opportunities through commerciality and outstanding customer service.

• Provide clear direction and ensure co-operation between management & store teams.

• Ensure sales team deliver highest possible levels of customer service in store & that this is prioritized at all time to maximize sales.

• Assist in achieving company sales targets.

• Ensure the Store consistently reflects highest possible standards of merchandising, housekeeping and recovery.

• Regularly monitor & review layouts to ensure best & worst selling lines are correctly positioned

• Accurately & efficiently communicate any stock issues, ideas or recommendations to Store Manager.

• Actively seek & exploit additional opportunities to promote sales.

• Ensure shop floor cover is planned to have the right people in the right place at the right time.

Ensure that all merchandise is correctly received & displayed on the sales floor.

• Work with Department Managers to follow H&M visual guidelines, ensuring all garments are displayed on the shop floor & garment care standards are

consistently maintained.

• Be aware of the current season trends & visual layout.

• Ensure that Department Managers are well informed of the collection, advertising campaigns, promotions, sales activities & other company projects.

• Encourage & develop the Department Managers & Visual Merchandisers to deliver the highest possible standards of visual impact, merchandising & layout

within divisional guidelines.

• Consult with Store Manager & Visual Merchandisers on store layout, stock positioning & visual enhancement

Responsible for ensuring that the team & store comply with all company, brand, and government policies, procedures,

Coach, develop and mentor the store team.

• Develop one’s own team within the store in liaison with Operations, HR and Training Depart

Ensure the highest possible standards of customer service are offered on a daily basis.

Skills

Knowledge:

English essential, Arabic preferred.

Experience:

Previous management experience within a retail environment.

Skills:

IT literate