Roles & Responsibilities

• High-Level customer Interaction: Engage directly with critical issues raised by customers to address their needs, resolve escalated issues, and ensure satisfaction.
• Unique ability to actively engage customers by listening attentively and responding with appropriate emotions, demonstrating genuine empathy and understanding.
• Issue Resolution: Handle complex and sensitive customer issues that require advanced problem-solving skills and a deep understanding of our products and services.
• Strong investigation skills by delving deep into customer issues, identifying root causes, and exploring viable solutions that benefit both the customer and the business.
• Out of box thinking and creativity in issue resolution, with the ability to adapt quickly, control the call, and turn around even the toughest situations, especially with angry customers.

Skills

Preference

• Arabic Speakers
• Excellent Communication
• Proactive

Qualifications:

• Bilingual mandatory - English and Arabic.
• Strong communication and interpersonal skills, with the ability to interact effectively with difficult / high profiled customers and stakeholders.
• Minimum 3 years of work experience in customer calling and engagement, preferably in a fast-paced rapid growth environment.

Benefits:

• Air ticket
• Insurance
• Visa