• Gauge client requirements to offer the perfect solution through fruitful interaction.
• Utilize available resources to offer precise information in a clear and concise manner.
• Adhere to strict deadlines for solving project-related issues and provide appropriate suggestions for achieving the desired results.
• Maintain a systematic list of all customer data consisting of interactions, documents, and other relevant details.
• Work with the management team to stay updated on product knowledge and be informed of any changes in company policies.
• Understand client requirements to identify and resolve any shortcomings or flaws in a product.

Skills

• Skilled professional with a decent understanding of solving customer problems to offer appropriate solutions.
• Knowledge of online tools and platforms that enhance customer experience by leveraging appropriate features.
• Proficient in answering phone calls with professional etiquette and a friendly tone.
• Commendable presentation skills to convey important points to the audience effectively.
• Good time management and organizational skills that contribute to a rise in overall productivity.
• Proficient in operating the latest versions of appropriate CRM software and Office Suite.