Travel Agency Manager

ََََ - الإمارات - Dubai United Arab Emirates
ََََ

ob Title: Travel & Tourism Operations Manager

Location: Dubai, UAE

Salary: Starting from 5,000 AED per month

Job Description:

We are seeking a highly skilled and experienced Travel & Tourism Operations Manager to join our dynamic team in Dubai. The ideal candidate will have a minimum of 5 years of proven experience in the travel and tourism industry, with a strong understanding of both operational management and customer service excellence. A solid knowledge of Schengen visa application processes is essential for this role.

Key Responsibilities:

  • Oversee the daily operations of the travel and tourism department, ensuring efficient and effective service delivery.
  • Develop and implement operational strategies that enhance the customer experience and drive business growth.
  • Manage and coordinate with team members to ensure all tours, bookings, and travel arrangements are executed flawlessly.
  • Maintain strong relationships with clients, suppliers, and partners to ensure top-quality services.
  • Monitor market trends and competitor activities to adjust strategies accordingly.
  • Handle customer inquiries, complaints, and feedback to ensure high levels of satisfaction.
  • Ensure compliance with all relevant travel regulations and company policies.
  • Prepare and manage budgets, reports, and forecasts for the department.
  • Mentor and develop the team to meet and exceed performance standards.
  • Provide expert guidance on Schengen visa application procedures and ensure smooth processing for clients.

Requirements:

  • Minimum of 5 years of experience in travel and tourism operations management.
  • Strong knowledge of travel industry regulations and best practices.
  • Proven ability to manage and motivate a team.
  • Excellent communication and interpersonal skills.
  • In-depth knowledge of Schengen visa application processes.
  • Ability to work under pressure and meet tight deadlines.
  • Experience in managing budgets and financial planning.
  • Proficiency in travel management software and tools.


Skills

Operational Management: Strong ability to oversee and optimize daily travel and tourism operations.

Schengen Visa Expertise: In-depth knowledge of Schengen visa application processes and requirements.

Customer Service Excellence: Proven track record in delivering outstanding customer service and handling client inquiries and complaints effectively.

Team Leadership: Experience in managing, mentoring, and motivating a team to achieve high performance and meet targets.

Strategic Planning: Ability to develop and implement strategies that drive business growth and enhance service quality.

Financial Management: Proficiency in budgeting, financial planning, and managing departmental finances.

Problem-Solving: Strong analytical and problem-solving skills to address operational challenges and improve efficiency.

Market Awareness: Up-to-date knowledge of market trends, competitor activities, and industry best practices.

Communication Skills: Excellent verbal and written communication skills, with the ability to interact professionally with clients, partners, and team members.

Attention to Detail: Meticulous in ensuring accuracy in bookings, travel arrangements, and visa applications.

تاريخ النشر: اليوم
الناشر: Bayt
تاريخ النشر: اليوم
الناشر: Bayt