RAKBANK, also known as the National Bank of Ras Al-Khaimah, is a Public Joint Stock Company based in the United Arab Emirates (UAE). It was founded in 1976 and is one of the oldest banks in the UAE. The Bank operates within retail and corporate banking, offering a range of services including retail and business banking, credit cards, loans, investment services and wealth management.

In the recent years, the Bank has achieved significant milestones which includes being named as one of the world's best banks by Forbes ME (2022) and was awarded UAE's SME Bank of the year by the Asian Banking and Finance Awards. The Bank has been successful in achieving the highest profitability and lowest cost of risk since 2015. It has also seen significant growth in its acquiring business, card spending and business loans.

Being on a transformational journey, in partnership with Honeywell, RAKBANK has also taken steps towards sustainability by reducing its overall energy consumption.

We are a diverse team comprising of over 3,000 employees from across 58 countries. We make conscious efforts to build talented and diversified teams and encourage people to develop their full potential. We are committed to providing a working environment that promotes work-life balance, career development, recognition and security for the future.

In line with our strategy, a major part of our transformation journey is to future proof our bank and establish ourselves as a ‘Digital bank with human touch’, for our customers.

So join us in co-creating the future of RAKBANK!

What You Will Be Doing

• Manage the Skiply Portfolio by visiting UAE schools to market the program to parents, ensuring seamless payments and providing value-added services.
• Coordinate with internal departments to align with service excellence and business delivery goals.
• Foster a culture focused on exceeding customer expectations.
• Create and implement methods to reward, recognize, and enhance service standards.
• Monitor and evaluate the financial performance of the Skiply portfolio, developing and implementing remedial action plans for any variances.
• Track and report cross-sell performance to Skiply registered users for each product.
• Actively manage sales to schools and users, continuously monitor and report on competitor activities to ensure the Skiply program remains competitive in the market.
• Conduct periodic surveys with Skiply school management and registered users to assess market perception, identifying strengths and areas for improvement.
• Conduct regular meetings with decision-makers at key schools at least once a quarter, document the meetings, and update both school management and senior management within RAKBANK.

What You Should Have

• Strong analytical skills in managing the P&L of the Skiply program.
• Excellent skills in communication, presentation and negotiation.
• Exceptional people management skills to ensure seamless execution across multiple functions.

What We Are Looking For

• Bachelor's degree preferably in Business Management or Marketing.
• Minimum 8 years of work experience in a digital channel environment, or program management of large-scale digital platforms.
• Knowledge of payment solutions or portfolio management.
• General knowledge of personal banking products, such as cards, current/savings accounts, and loans.
• Experience in business development is a plus.

What’s In It For You

• Pay for performance culture (Competitive and performance-linked compensation).
• Provision of medical care plan for your family and you.
• Comprehensive Life insurance plan.
• Diverse workforce and inclusive culture.
• Career development and growth opportunities by design.
• Work with the best minds in the field.
• Get opportunities to bring your whole-self to the organization and perform to your best.