Customer Service Officer - Logistics

Parisima Talent - الإمارات - دبي
Parisima Talent

Parisima Talent is hiring for the position of Customer Service Officer with one of our clients in Dubai.


Position: Customer Service Officer


Industry: Logistics / Shipping


Contract period: 3 Months


Job location: Dubai


Salary: AED 5,500


Job responsibilities:


  • Ensure all customer queries (received via all channels) are responded within agreed SLA & quality by efficient collaboration with relevant stakeholders whilst keeping customer informed during the resolution process.
  • Prioritizing of customer requests based on the criticality of the query to meet customer expectations.
  • Analyze customer queries and consult experts or dispatch to the correct team for faster/quality turn around time.
  • Alert and escalate customer recurring issues/pain points to Regional Office Customer Care manager
  • Analyze customer Service Levels are maintained as tender/contract SOP
  • Manage all casses based on FIFO (First in First out) basis.
  • Answering customer inquiries: Responding to customer calls, cases or chat messages to provide support, answer questions, and resolve issues
  • Central point to handle exceptions / customer special demands
  • Resolving complaints in case of unexpected shipment disruptions/ issues
  • Addressing customer complaints or concerns in a professional and efficient manner, providing and appropriate solutions / alternatives within committed timelines
  • Coordinate with related internal teams and follow up to ensure Resolution
  • Contact customers and manage/coordinate system modifications when needed (vessel delays, call omits, roll over, cut & run, late VGM etc.)
  • Collaborating with other departments and manage communication between Different Teams (Agency, HO, Customers…)
  • Identifying opportunities and propose to customers upsell or VAS such as Carrier haulage, VGM etc
  • Identifying opportunities and propose to customers upsell and xsell (VAS/Carrier haulage/ VGM/CEVA services)


Job requirements:

  • Strong Knowledge in Shipping (relevant experience in liner shipping / Logistics / Freight Forwarding Industry is must)
  • Excellent customer care experience (minimum 2 years of customer facing activity).

تاريخ النشر: ١١ سبتمبر ٢٠٢٤
الناشر: LinkedIn
تاريخ النشر: ١١ سبتمبر ٢٠٢٤
الناشر: LinkedIn