Overview of the role
We're presently seeking a Parts Advisor to join our Lexus team in Dubai. This role serves as the face of the brand and parts division for customers, fostering relationships to ensure a seamless customer journey in part operations (both at the retail counter and workshop). The goal is to facilitate parts supply, achieve revenue targets, and maintain high levels of customer retention.
What you will do
- Achieve financial objectives by upselling, discount control and promote accessories to meet monthly revenue targets.
- Enhance customer retention through consultation on customer needs & parts requirements, as per recommended maintenance schedule, to ensure long-term relationship with the customers.
- Coordinate with the Job controllers and Service Advisors on status of parts, its availability, quotation, order/arrival and ensure timely progress update of Vehicle to customers and to maintain the on-time-delivery commitment.
- Active compliance to all Standard Operating Procedures, Company policies & Distributor Programs to ensure consistency in the customer experience.
- Ensure open and closure of sale order/reservations to optimise stock level & revenue & mitigate the risk of financial loss on a daily basis
- Ensure accurate information capture of customer details on SAP for effective customer data management.
Skills
Required skills to be successful
- Spare parts sales experience in the automotive industry
- Good sales and customer service experience
- Knowledge with parts catalogue
- Good systems knowledge preferably with SAP
About the team
The Part Advisor is the most critical contributor to parts operation for supply of all parts as per customer and workshop demands of the branch and needs to demonstrate an extremely high level of relationship between all stakeholders to deliver exceptional customer experience. This position directly interacts with Customers, Service Advisor, Parts Supervisor, Job Controller, Technicians and Workshop Manager.
What equips you for the role
- Possess a good general level of Technical Education, Diploma, Bachelors or Automotive Engineering Degree
- Minimum of 2-3 years’ experience within spare parts operations, preferably at an automotive parts sales counter, familiarity with safety standards during work for people, machines and material
- Ability to speak, write and read English to deal with supervisors and customers
- Working knowledge of MS office, SAP knowledge preferred
- Proficient with Electronic Parts Catalogue (EPC)
- Has good product and process knowledge