Overview of the role

This role contributes to the recovery and quality work in the store and assists in preventing unnecessary costs to assets by giving products a second chance while keeping the net profit and sustainability in mind. He/she works together with the relevant store functions and matrix to identify, investigate, report, and follow up potential improvements regarding the recovery process and quality associated with IKEA items.

What you will do

Customers

• Ensure our guests are always in focus and strive to make them smile. Meet and serve our guests showing empathy and care. Willing to listen and support them with an attitude based on the IKEA values.
• Lead by example and a good ambassador for the IKEA store in all contact with our guests, and give them a good reason to return again and again.
• Always look at our store through the eyes of our customers. Have a daily dialogue with our guests to get continuous feedback about their experiences and to learn more about their needs and wants, then act based on their input.
• Empower and encourage the team to take immediate action to meet the needs of guests and give input on how to continuously improve our meeting with them.
• Ensure our guests have a great shopping experience always throughout the day.

Commercial

• Have an overview of the store business plan and IKEA Food action plans, and I contribute to my area’s
• action plan by supporting my manager in implementing it with the team.
• Secure an irresistible food offer by ensuring an attractive presentation and communication of the range.
• Be passionate about my products and actively learn about their content, origins and other benefits. I share this knowledge with my customers and colleagues.
• Know my top-selling products and three Aces and one King, and I ensure they are available and clearly communicated and displayed at all times.
• Work with my manager to actively contribute and support relevant marketing and in-store activities.
• Support my manager in implementing range changes in a simple and cost-conscious way.
• During unexpectedly quiet times I initiate commercial activities that attract store visitors and increase the take-up rate, or take other actions to secure productivity.
• Ensure my area is efficiently maintained as well as clean, organized, attractive and inviting to provide a positive customer experience.
• Use my local market awareness to give my manager input regarding range and pricing.

Steering the business

• Work actively to make the IKEA store successful and high performing, today and tomorrow by attracting
• visitors, achieving sales growth and reasonable profitability, ensuring the satisfaction of guests and coworkers, and excellent operational performance as measured through our defined Key Performance
• Indicators (KPIs).
• Monitor and control the food costs, operational costs, productivity, sales mix and recipe cost.
• Responsible for the efficient organisation of the business area in relation to financial performance i.e.gross profit, costs, hours planning, productivity levels, absence management and holiday planning to agreed service levels.
• Ensure the implementation and follow-up of the SOP rules and guidelines.

People

• Work with my manager to ensure all the co-workers in my area understand the IKEA Concept and key guidelines, as well as how these have an impact on their specific roles.
• Lead by example and support and coach my colleagues on the job so they can meet the needs of our customers and grow professionally.
• Work actively to create an environment where the IKEA culture is a strong and living reality, and diversity is valued, to ensure IKEA Food is regarded as a great place to work.
• Take an active role in my team and co-operate when needed with colleagues in other parts of the store.
• Keep my colleagues informed so that they can perform their roles effectively. I pass on my knowledge to colleagues and encourage them to do the same.

Operations

• To perform tasks that require prolonged standing duration
• Ensure compliance to Food Safety and Hygiene practices
• Attend to customers’ needs and requests in a pleasant manner
• Ensuring products are in perfect condition and correctly priced at all times
• Upkeep cleanliness and hygiene standards at all times

Skills

Required skills to be successful

• Must have excellent communication and interpersonal skills
• Must be able to build working relationships
• Must have proven leadership abilities and lead by example
• Must have the ability to bring out the best in co-workers and to motivate and develop the organisation
• Must have the ability to create an environment where the IKEA values are a strong and living reality that embraces the diversity of co-workers and visitors
• Customer Focus
• Individual Accountability
• Continuous Improvement
• Personal Leadership
• Teamwork

What equips you for the role

• Must have a minimum of 2-3 years food service supervisory experience, preferably in a high-volume business
• Must have an interest and knowledge of culinary or food service industry
• Must have a strong customer focus
• Must have the ability to work in a high-volume, fast-paced, and constantly changing retail environment
• Must have analytical skills
• Must have multitasking capabilities
• Must be computer literate