What you will do:

•   Responsible for retrieving and documenting all relevant information connected to having a complete work order at first customer contact. 

•   Responsible for customer and production planning including giving price information. 

•   Responsible for all work order administration including invoicing of Warranty/Goodwill, Insurance cases and Leasing companies.  

•   Responsible for identifying and ordering of parts, together with Workshop Support if needed. 

•   Responsible for following Volvo methods when performing all types of jobs in the workshop. 

•   Responsible for following local workshop standards and routines.

•   Value added service sales.

•   Advising customers on the ongoing campaigns.

•   Offer value added service to customers. Ensuring high rate of accessories, tinting, tires, batteries, coatings, paint protection and smart repairs contracts are sold to aftersales customers.

•   Install accessories and Perform PDS.

•   Responsible for performing PDS and installing accessories for customers as well as the sales department.

•   Responsible for refurbishing used cars with a work order based on the car evaluation provided by the sales department.

•   Perform Extended Core Service (ECS) (1 technician specialist Paintless Dent Repair (PDR) and Reconditioning).

•   Responsible for performing external car wash on workshop customers' cars.

•   Responsible for reporting faults or deviations in the Volvo systems to Volvo. This to ensure that corrective actions can be taken.

•   Attend daily meeting and contribute to continuous improvement through identification of problems 

•   Responsible for sharing relevant knowledge and findings with the team as well as for bringing problems to everyone's attention and solving them together with team. 

•   Responsible for following up on the customers a few days after the workshop visit. Play a crucial role to fix the customer vehicle for the first time with dealer standards.

•   Knowledge of Standard Operating Procedures and problem-solving skills in resolving repair jobs.

•   Capability to handle Special tools and equipment.

•   Capacity for E Learning and training and development plans.

Skills

Required Skills to be successful:

1.- Automotive experience.

2.- Technical skills. 

3.- Experience with service and maintenance in the workshop.

4.- Customer management experience.

About the Team:

• Reporting to the Aftersales Manager and managing a team and will work closely with internal and external stakeholders. 

What equips you for the role:

• Bachelor or Diploma in Automobile, Mechanical, Industrial, or related Engineering. 
• 4 to 5 years overall experience as Technician and service advisor in automotive dealership. 
• Basic knowledge of Electric Vehicles. 
• Technical skills, customer relationship management skills and user skills in tools and equipment.
• Proficient in Microsoft Office.
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