Description

At PwC, we measure success by our ability to create the value that our clients and our people are looking for. Our reputation lies in building lasting relationships with our clients and a focus on delivering value in all we do. We’re a network of firms in 158 countries with more than 236,000 people who are committed to delivering world-class capabilities and quality in assurance, tax and advisory services.

Established in the region for 40 years, PwC Middle East employs over 4,200 people across 12 countries. Complementing our depth of industry expertise and breadth of skills is our sound knowledge of local business environments across the Middle East region. Our tailored solutions help our clients meet the challenges and opportunities of doing business in the Middle East market and beyond.

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Internal Firm Services - Other

Management Level

Associate

Job Description & Summary

Office Management

Job Description

Floorhost/Receptionist

Job title

Floorhost/Receptionist

Level

Reports to

Office Manager or Office Services Senior Associate/Associate

Supervises

NA

Location

Position summary

To handle reception area activities.

Serves as the first point of contact with the firm and the office for visitors and callers.

Handle all internal and external inquiries and carry out administrative activities of the front office.

Primary Duties And Responsibilities

Financial

Adhere to the allocated budget for the administrative function of the office

Customer

Greet visitors, arrange relevant passes and make sure all callers and visitors are dealt with promptly, courteously and accurately

Ensure visitors are made comfortable, met on a timely basis by their host, shown to the appropriate room and assisted with parking if relevant.

Internal Process

Floorhost

Managing floor operations eg.

cleaning, FM, meeting rooms, hourly floor checks

Fills up the CAFM form/App for any facilities/maintenance issues

Checks meeting room bookings day before for full day, wrong floor etc - liaise with staff directly or advises Central Floorhost.

Deals with daily issues if EA cannot handle.

Check occupancy against bookings on assigned floor/s

Sits when not on cover at floor host receptions

Maintain visitor logs

Manage Parking Validators Logs

Coordinate with mailroom for outside delivery/courier services with the help of Office administrators

Perform general maintenance of the reception area

Coordinate with Security where relevant

Act in accordance with regulations

Perform Other Administrative Duties As Required (eg.

Issuing PwC access cards)

Answer queries from visitors and callers, and refers them to the appropriate person

Act as a key resource and liaison to other functional areas of the business, building cross-functional relationships as needed

Learning and Growth

Work towards being a high quality internal service provider and ensure that all administrative support requirements are being met

Act as a key resource and liaison to other functional areas of the business, building cross-functional relationships as needed

Knowledge, Skills, And Abilities

Education

High school certificate (equivalent) or Bachelor’s degree

Language

Fluency in spoken and written English, proficiency in Arabic is an advantage, French is a plus

Overall Experience

Min 3 years of experience in customer service related role such as front desk or receptionist role

Specific Skills

Experience with a professional services firm is an advantage

Knowledge and Skills

Strong organizational skills

Excellent oral communication and interpersonal skills

Must possess a professional telephone manner

Demonstrated ability to work under pressure

Demonstrated ability to work on own initiative

Demonstrated team player

Must possess a warm, friendly and professional demeanor

Basic PC skills on excel and word

Basic keyboard skills (at least 25 wpm)

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date