GENERAL DESCRIPTION:

Provide a complete shopping environment for our customers involving excellent product knowledge and customer service thereby ensuring maximization of the sales

Responsibilities

• Ensure daily targets are met consistently.
• Greet customers and ascertain what each customer wants or needs.
• Describe merchandise and explain to the customer fabric care instructions.
• Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
• Compute sales prices, total purchases and receive and process cash or credit payment.
• Answer questions regarding the store and its merchandise.
• Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
• Maintain records related to sales.
• Demonstrate use or operation of merchandise.
• Place special orders or call other stores to find desired items.
• All folded merchandise must be neatly folded and arranged in the correct order
• Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.
• Inventory stock and requisition new stock.
• Ensure that items have price tag, arrange and display merchandise to promote sales.
• Exchange merchandise for customers and accept returns.
• Clean shelves, counters and merchandise stores , showroom windows and ensure the floor is cleaned
• Regularly clear fitting rooms
• Help customers try on or fit merchandise.
• Increase the customer base by adding new customers to the mailing list
• Sell or arrange for delivery, insurance, financing, or service contracts for merchandise.
• Estimate and quote trade-in allowances.
• Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
• Estimate quantity and cost of merchandise required, such as paint or floor covering.
• Bag or package purchases, and wrap gifts.
• Estimate cost of repair or alteration of merchandise.
• Practice security measures that help prevent theft and understand the procedures for handling shoplifters

Qualifications

• 1-2 years experience in a Customer Service / Sales role
• Minimum of High school certificate with fluency in spoken and written English and any other language