Technical Expertise:
· Possess experience and proficiency in collaboration and telephony technologies, including Microsoft Teams, Asterisk, CUCM, CUBE, MGCP, H.323, SIP, UCCX, CUP, and UCS.
· Design, configure, and maintain telephony systems, such as PBX and VoIP solutions.
· Manage SIP trunks, phone lines, and extensions.
· Implement Quality of Service (QoS) for voice traffic.
Telephony Billing:
· Experience with telephony billing solutions to ensure accurate billing.
Network Infrastructure:
· Familiarity with network switching, routing, and hands-on experience with Cisco SDWAN.
· Knowledge of network security, VPN, and NAC.
· Planning, indexing, and adjusting IP addresses database using IP address management and tracking system.
· Understanding of network wireless technologies.
Cloud Technologies:
· Be familiar with cloud technologies such as Azure, AWS, Google Cloud, and OCI.
Monitoring and Automation:
· Be familiar with network monitoring solutions like SolarWinds, Nagios, and Cacti.
· Have hands-on experience with scripting and automation using Python, Bash, and PowerShell.
· Be proficient with Linux.
· Expertise in automation tasks and processes.
Network Support and Optimization:
· Provide 3rd line network support, offering advice as requested by users.
· Plan and execute complex network implementations, upgrades, and migrations.
· Conduct technical meetings with vendors and service providers to optimize workload and infrastructure resources.
· Review and analyze current production capacity to meet resource demand.
Documentation and Problem Resolution:
· Maintain documentation, trouble reports, and serviceability records for all networking hardware and software.
· Act as an escalation point for technical problems, determine equipment and software needs, and coordinate information system priorities.
· Ensure network systems' performance and security.
· Utilize data visualization software such as Power BI to build dashboards, reports, etc.
Process Improvement and Planning:
· Provide playbooks and root cause analysis for different services.
· Develop transitional plans for the acquisition and installation of equipment.
Troubleshooting and Support:
· Diagnose and resolve network and telephony-related issues.
· Provide technical support to end-users for connectivity and telephony problems.
Skills
Experience: 7 – 10 years
Qualifications:
· CCNA Routing and Switching.
· CCNP Routing and Switching or CCNP Enterprise certification.
· CCIE Collaboration certification.
· Microsoft Teams certificate(s).
· Cloud certificate(s).