HSSE

• Ensures strict compliance with ADNOC HSE rules and regulations regarding fire, safety and environment, Municipality rules and regulations and all staff is aware of it. Enforce cleanliness of all services and facilities and take corrective action in conjunction with the cleaning service provider. Report and record all incidents on time. Ensure the dress code is being followed as mandated by Management.

Customer Service

• Ensures to provide best quality service and customer care by all staff consistently as per the standard.
• Ensures that all staff knows how to greet and manage traffic, offer assistance, collect payments, communicate reward scheme and bid farewell to customers.

Operations Management

• Plan and ensure timely availability of trained staff and resources to support around the clock operations, in line with the defined quality standards to achieve operational efficiencies, revenue targets and optimum client satisfaction standards.
• Organize and coordinate shift schedules across different facilities, ensuring the completion of checklists, registers and log books by shift personnel, and checking and endorsing timesheets and equipment check-lists in line with defined protocols. Ensure shift handover is properly done following procedures.
• Ensure that all stocks are maintained at optimum level in line with the procedure. Analyze and evaluate inventory reports and notify any abnormal variances.
• Ensure the maintenance of all equipment and instruments in efficient operational order and make certain that all related issues are logged, communicated, and addressed and all repairs to equipment and building are conducted promptly without interference to the flow of operations.
• Conduct regular supervision, inspection, or tours of the facilities to review operational standards and monitor quality of customer service and provide feedback to respective managers to support achievement of quality standards in line with the ADNOC brand guidelines.
• Supervise and follow up on all incident and accidents reports to ensure that incidents such as property damage, unauthorized access to premises or property, thefts, dishonesty or other undesirable contact by employees or contractors are properly reported, investigated, and recorded. 
• Analyse and evaluate various reports and records, such as daily statement of stocks and sales, record books and reconciliations to review performance and take corrective action to support alignment with defined operational excellence standards.
• Conduct random audits of stock and cash against records, investigating reasons behind differences in amounts, preparing justifications and reporting to management.
• Ensure effective implementation of all inventory management policies and procedures to support achievement of operational efficiencies and cost optimizations.
• Checks shift reconciliation reports and ensures that the sales summary is processed in the system on time and the shift cash to be deposited in SCDM within 2hrs of shift closing. Investigate the BDS variance reports and take corrective actions.

Sales Targets

• Continuously follow profitability and revenue targets to ensure alignment with business plans to achieve targeted sales, gross margin, and operational cost in line with the annual KPIs.
• Manage inventory shrinkage, cash reporting targets and balancing of daily banking transactions to achieve efficient financial management. Provide financial reports to management in terms of P&L achievement.

Team Management 

• Evaluate staff to ensure that they’re meeting the technical requirements to ensure smooth flow of operations at all times.
• Monitor the training programs provided for the staff either internally or through external training agencies or e-learning platform to equip employees with the required skills sets and thus enhance employee performance.
• Train and develop the assigned staff on relevant skills to enable them to become proficient in on the job and deliver the respective business objectives.
• Create an inspiring team environment with an open communication culture. Set clear team goals. Delegate tasks and set deadlines. Oversee day-to-day operation. Monitor team performance and report on metrics. Motivate the team to achieve organizational goals. Listen to team members’ feedback and resolve any issues or conflicts. Suggest and organize team building activities.
• Report on any HSE, Code of Conduct or Dress Code violation by staff in the service staff. Plan and implement corrective actions to mitigate such risk in future.

Promotions and Advertising

• Implement the promotional activities in conjunction with the marketing plan for organizing sales and service promotion activities across the stations.

Relationship Management

Manage the development and maintenance of effective key business relationships with all relevant external/internal entities and all sections with the highest standards of business ethics, whilst promptly attending to all critical issues in-order to ensure the services required by the organisation are delivered in the most effective manner.

Skills

Minimum Qualification

• Bachelor’s degree or Diploma in Business Administration or equivalent

Minimum Experience & Knowledge & Skills

• 5 years’ experience in Retail Fuel industry managing service station operations or similar
• Excellent communication and interpersonal skills
• Strong customer service and problem-solving skills
• Ability to lead and motivate a team of staff
• Knowledge of health and safety regulations and quality standards
• Proficient in MS Office and relevant software applications
• UAE driving license