Role & responsibilities

- A customer support representative works to develop leads to grow a business. He / She works directly with customers to recommend products and services to fit their needs. He / She anticipates customer concerns and offers practical solutions to resolve them. They work from an office by interacting with clients on the phone and social media platforms. He/ She works on sales and is responsible for consistently achieving targets.

- Perform informal and formal needs assessments for each customer to recommend appropriate goods and services

- Develop a rapport with customers, demonstrating a friendly and helpful manner to put them at ease

- Maintain a neat and clean appearance to represent a positive image of the company and its brand at all times

- Participate in training and professional development and put new skills to immediate and meaningful use

- Foster a positive and pleasant working relationship with members of the customer service sales team

- Familiarize yourself with current information about services and products available for customers

- Accurately record customer demographics, sales orders, or other information digitally or in written form

- Communicate with clients in English or Hindi or other local languages or refer them to a capable member of the team.

Skills

Preferred candidate profile

- Male or female, fluent in English and Hindi.

- bachelor's degree/ diploma or equivalent experience preferred

- Fresher or 2+ years of customer service or sales experience preferred

- Ability to cooperate with and support other members of customer service team

- Willingness to interact daily with customers from a wide range of cultures and backgrounds

- Must be comfortable working independently and making minor decisions without direct supervision

- Good sense of organization and keen attention to detail

- Knowledge of customer service best practices and desire to participate in training and professional development

- Ability to perform well in a fast-paced working environment

- High emotional intelligence, strong language expression ability.

- Outgoing and cheerful, socialize and make friends.

- Positive, enthusiastic, idealistic, dare to challenge high salary.

Perks and benefits

- Tax free salary paid in USD+ Monthly performance bonus on achieving individual targets.

- Provide free food and accommodation(on a shared basis).

- Year-end project dividend bonus

- Give a birthday cake and hold a party on your birthday.

- Organize a team trip or pay a quarterly bonus every quarter.

- On completion of one year, the company will provide to-and-fro air tickets to India with a paid holiday for 15 days