الإمارات

Identify and assess customers’ needs to achieve satisfaction.
Offer appropriate details about the company using relevant tools and software to inform the customers about ongoing projects or other information.
Manage consumer queries and complaints in real-time by offering practical solutions, ensuring complete problem resolution.
Keep records of customer interactions, process customer accounts and file documents.
Interact with the senior management to understand updated organizational policies and new products.
Collaborate with the technical team to solve ongoing issues with a product or service.

Skills

Proven customer support experience.
Conversant with the utility of CRM software and other digital solutions that enhance the company's services.
Strong phone handling skills and active listening.
Portraying impressive communication and interpersonal skills with good command of professional vocabulary.
Thorough understanding of setting priorities for a task to comply with the set deadlines and responsibilities.
Excellent computer skills.

تاريخ النشر: اليوم

الناشر:

تاريخ النشر: اليوم

الناشر: