الإمارات

Identify and assess customers’ needs to achieve satisfaction.
Utilize available resources to offer precise information in a clear and concise manner.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Create a concise report on client interaction to facilitate a swift decision-making process.
Stay up-to-date with the organization's new regulations, products, and service launches through efficient communication with the management.
Identify practical challenges in a project to rectify the issues for final delivery.

Skills

Proven customer support experience.
Familiarity with CRM systems and practices.
Strong phone handling skills and active listening.
Excellent communication and presentation skills.
A skilled individual, capable of completing assigned tasks and responsibilities in the defined schedule.
Proficient in operating the latest versions of appropriate CRM software and Office Suite.

تاريخ النشر: اليوم

الناشر: