Customer Service - Call Center Agent

Dubai, UAE

Arabic Speaker

• Attend and manage formal calls and provide accurate and concise information without any delay.
• Provide accurate information to the caller, catering to all the necessary inquiries.
• Explain all the essential details of the organization's products and services to captivate the customer's attention.
• Contribute to the company's growth by improving the number of connections using pleasant and informative conversations.
• Keep records of all conversations in our call center database in a comprehensible way.
• Address the customers in a friendly tone and provide them with the best experience possible, minimizing customer wait/ hold time.

Skills

• Proven track record of handling all the duties and responsibilities of a call center agent or associate.
• Efficient in communicating clearly with the caller by following appropriate telephonic etiquette.
• A passionate individual with the potential to handle multiple activities while attending a call simultaneously.
• Proficient in using modern communication tools and software for facilitating formal routine processes.
• Refined communication skills with an ability to persuade customers.
• Portraying a positive outlook towards suggestions from the management related to required improvements.